Toast
We power successful restaurants.
Boston, MA

Field Service Associate

Sorry, this job was removed at 12:46 p.m. (EST) on Tuesday, October 31, 2017
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Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Collaborate with customer who is live with Toast to schedule and complete remote menu and inventory requests. Toast modules such as (but not limited to) online ordering, inventory, and kiosk may also require attention.
  • Set and, at times, re-set expectations with the customer on the remediation process itself along with providing excellent customer service support
  • Ensure customer satisfaction through follow up support calls, as needed.
  • Record timing and accurate records of all support calls to ensure proper charges to customers.
  • Generate and keep track of customer billings for menu and inventory support
  • Assist and collaborate with Field Service Coordinator when needed

Supervisory Responsibility:

No direct supervisory duties, though at times, this role directs and guides other Menu team members’ success.

Work Environment:

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, specific dedicated Toast POS hardware equipment. This role works closely with Services, Support, Account Management, and Sales teams. Must have the ability to work with minimal supervision. Must be comfortable working in an entrepreneurial environment, with a self-directed attitude and work ethic.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work:

This position regularly requires long hours and, at times, weekend work.

Travel:

10-20% travel, primarily local during the business day, although some projects may require more out-of-the-area and overnight travel.

Required Education & Experience:

    • Minimum 1 year of experience in a customer support or software configuration role
    • Technical service scheduling experience a plus
    • Excellent customer service skills required
    • Superior telephone and listening skills
    • Exceptional follow up and problem-solving skills
    • Proficient computer skills
    • Ability to multi-task in a high-paced environment while delivering an outstanding customer experience
    • Demonstrate attention to detail and strong organization skills

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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