Chewy
We're on a quest to help people connect through pets.
Boston, MA

UC Collaboration Engineer at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

Chewy is seeking a UC Collaboration Engineer based in Boston, MA. This position requires an engineer that will become the SME (subject matter expert) and owner of collaboration tools used at Chewy like Webex, Zoom, Slack and to perform functions such as design, engineer, install, troubleshoot, repair, test, support, monitoring, facilitating, reporting, documenting, training, working with A/V vendors, and preventive maintenance services as needed.

In this role you will be responsible for setting Chewy’s collaboration tools guidelines and organizational standards (Standards & policies) and work with other departments to ensure better collaboration and productivity by automating business workflows and integrations including writing bots, connectors, workflows, etc.

What You’ll Do:

  • Evangelize the benefits of Chewy’s collaboration tools within the teams to increase adoption and productivity gains
  • Gather requirements for business processes and determine ways to optimize/improve Chewy’s collaboration tools setup, onboarding for teams and departments, and partnering with a software engineer team on automating fulfillment of common user and workspace admin requests
  • Partnering closely with workspace owners and admins on overall health and security of the environment
  • Provide governance over the collaboration tools environments (integrations, security policies, and records retention) and ensure service is meeting expectations of our businesses through regular executive and partner stakeholder engagement
  • Administer and lead operational activities executed by self and partners in the day-to-day work necessary for supporting our collaboration tools organizations and workspaces across Chewy, and designing and implementing automation to support the platform and our internal customers.
  • Stay current on developments within the IT space and provide recommendations on ways to automate, improve user experience, and deliver our services more efficiently.
  • Implement best practices for the collaborations tools use within Chewy
  • Must have experience with Zoom and/or Microsoft Teams and/or Webex, scheduling video conference meetings and managing invitee calendars.
  • Conduct regular de-cluttering and archiving of inactive Slack channels
  • Learn about new features and train team members for the collaborations tools in use.
  • Develop training manuals and tutorials
  • Developing and reporting on SLA metrics and KPIs for services

What You’ll Need:

  • 3+ years previous administrator experience in collaboration platforms  such as Zoom/Slack/MS Teams/WebEx or similar technologies
  • Familiarity with reading and creating JSON objects, developing web applications, installing web APIs and event-based API protocols, and creating Slack components and apps on Slack.
  • Excellent communication and presentation skills
  • Demonstrate a collaborative spirit and ability to thrive in a fast-paced environment
  • A fundamental understanding of DevOps and Security best practices
  • Experience in developing workflows and bots
  • Ability to work weekends or be on on-call weekend rotation
  • Position may require travel

Bonus:

  • Slack Admin certification
  • General systems engineering skills experience/ office 365 Mgmt 
  • CCNA, CCNP Voice, CCIE Certification
  • Bachelors degree in Computer Sciences or equivalent

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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