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TechOps Engineer

| Greater Boston Area

Fuze is seeking well qualified applicants to join the of a fast growing, enterprise business-focused Unified Communications as a Service (UCaaS) provider in the Boston, MA area. Our cloud-based ThinkingSuite platform provides hosted enterprise communications, including voice, video, mobility, presence, collaboration, and messaging.

The primary responsibility of this position is to provide operational support in order to ensure the proper operation of the Fuze cloud platform, in terms of availability, performance and security. You will have the opportunity to apply your systems administration, network management, and software operations skills in a hands-on fashion while providing Tier-1 and Tier-2 support of the platform. In addition to the use of provided monitoring, provisioning and support tools, you will have the opportunity to contribute to the continual development and improvement of tools, processes and procedures associated with platform operations. As an integral part of the infrastructure support team, you will learn what it is necessary to successfully operate a cloud service platform that supports 1000's of enterprise customers, while at the same time honing your technical skills across a wide variety of disciplines.

This is your opportunity to join an exciting business that is poised for significant growth. You will work closely with technical and management teams, who has a proven track record of building successful companies in the IaaS, SaaS and enterprise software spaces.

Responsibilities:

  • Platform monitoring and responding to monitoring alerts and escalations
  • Document day-to-day activities in our ticketing system.
  • Document designs and procedures in our wiki in a clear and concise manner.
  • Troubleshooting issues on Linux-based architectures

Soft skills:

  • Candidate must be 100% professional, and be able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email.
  • Strong written and communications skills with a demonstrated comfort level authoring non-trivial documents with both text and graphical elements and using these documents to keep different types of constituents informed about what is going on.
  • Excellent analytic and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware).
  • The position requires an organized, highly motivated individual that has excellent project and task management skills.
  • The candidate must be a self-starter and thought-leader for the Infrastructure department and is expected to bring ideas to the table for consideration.

Hard Skills:

  • Expert-level familiarity with Linux OS (Redhat variants preferred)
  • Advanced scripting experience required (e.g. bash, perl, python, ruby)

Assets:

  • Hands on experience with VMware ESX and vCenter tools preferred
  • Operational experience with SIP, RTP, and XMPP protocols a big plus.
  • Operational experience with Apache, Tomcat, Mysql a plus.
  • Experience with monitoring tools (e.g. Nagios, Munin, Smokeping, MRTG)
  • Network engineering and troubleshooting skills beyond the Linux platform

The enterprise communications industry is in the midst of a fundamental shift. Traditional lines of demarcation between premise based PBX vendors, carriers, and new software based entrants is blurring. We believe that over the next 5 years a large portion of the existing enterprise PBX and UC market will be delivered via the cloud. Existing carriers and PBX vendors are struggling with delivering enterprise class cloud based solutions, and we believe this very large market opportunity is up for grabs by newer UCaaS entrants with a strong vision and ability to execute. Thinking Phone Networks is currently recognized by industry leading analysts as “visionaries” in the enterprise UCaaS space, and we are very well positioned to take advantage of this market shift.

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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

Fuze understands the importance of hiring the right people, preparing them to succeed and creating a culture of collaboration that mirrors that of the solution we sell.

Becca

Account Executive

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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