Sustaining Engineer

| Somerville | Hybrid
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At RightHand Robotics, we have a rapidly growing and highly capable engineering team building robotic piece-picking solutions and deploying them around the globe. Our product has to be reliable enough to run non-stop on fleets of robots in the world’s largest warehouses. If you’re simultaneously excited and a bit terrified about what this could mean for you, good! If working hands-on with robots on a daily basis intrigues you, read on!

We are looking for a Sustaining Engineer to help build our support organization to drive customer success at all levels. This individual will report into our software development team. This person’s primary responsibility will be to collaborate with our support organization, debugging customer-found problems. We are considering candidates with a wide range of experience, and will level the position based on the experience of the individual we hire. 

The ideal candidate will be from the New England region, allowing for infrequent visits to the RightHand Robotics office. 

You:

  • Are collaborative by nature
  • Enjoy challenges and solving problems
  • Are a self-starter
  • Enjoy a face-paced start-up environment
  • Are ready to take on a wide range of responsibilities
  • Have a “get stuff done” attitude

You will:

  • Triage, and perform root cause analysis of customer-found issues
  • Partner closely with the Customer Support team
  • Collaborate cross functionally with the engineering and deployment teams
  • Provide engineering support, as needed, during the rollout of customer deployments
  • Design and implement tools to aid in debugging customer-found issues
  • Establish best practices for the sustaining engineering function
  • Other responsibilities as assigned

Required skills/experience:

  • Bachelor’s Degree in Computer Science, Engineering or local equivalent of same
  • Experience with Linux
  • Experience in a customer / technical support organization
  • Experience with ticketing systems to track your (and others) work (JIRA ServiceDesk, Zendesk or similar)
  • Experience in triaging and troubleshooting technical problems
  • Experience reading & writing software code (any language)
  • Exceptional communication skills
  • Software and hardware troubleshooting experience
  • Understanding of the software development process and support lifecycle

Bonus:

  • Experience with Python
  • Prior start-up experience
  • Industrial automation experience

Our perks include:

  • The opportunity to make an immediate and visible impact in an early-stage company with lots of potential
  • Passionate and fun teammates
  • Hybrid work model
  • Flexible vacation and work schedule
  • Generous premium coverage for medical and dental plans
  • Robots, galore!

RightHand Robotics (RHR) is an Equal Opportunity Employer. We have an ongoing commitment to the creation of a workplace free of discrimination and harassment. RHR recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, sex, religion, ancestry, sexual orientation, gender identity, national origin, age, physical or mental disability, pregnancy, veteran status, marital status, genetic information, height, weight, or any other status protected by federal, state or local law. At RHR, we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • BigQueryDatabases
    • Google Data StudioDatabases
    • KlipfolioDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • InDesignDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail
    • SlackCollaboration
    • ZoomCollaboration

Location

RightHand Robotics recently moved into a new, bigger space in Charlestown - it is full of robots and our brilliant team!

An Insider's view of RightHand Robotics

What’s the vibe like in the office?

Our office building is a historic post-office with residual architectural elements from the 1930's. The vibe is come-as-you-are, casual, laid back, and friendly. The office is constantly bustling with activity from both team members and robots running 24/7. Our collective interests include FOOD and drink, and general intellectual curiosity.

Rachel

Senior Marketing Associate

How do you collaborate with other teams in the company?

We are a highly collaborative company and we are keenly aware of the siloing many companies begin to deal with as they approach 100+ EEs. We're proactively promoting cross-functional engagement from the way we structure projects to programs like our 'Pillars' (communities of practice) and diverse, rotating Culture & Events Team.

Ryan

Talent Acquisition Lead

How does the company support your career growth?

There's never a shortage of tasks you can take on, and therefore I am able to create the job I want as I go. Whenever I ask for more things to do I'm always given new projects. My managers take a sincere interest in what I've got going on and where I see my career going.

Tabitha

Office and Culture Manager

What are RightHand Robotics Perks + Benefits

RightHand Robotics Benefits Overview

RHR is an exciting fast-paced start-up with a flexible work culture and a multitude of generous benefits and perks. We are a company of self-proclaimed foodies so we always have good food, snacks, and drinks stocked in our kitchen and at many company-sponsored events. We have an amazing health plan that includes dental, vision, and mental health coverage, and we also offer stock options.

Culture
Volunteer in local community
Partners with nonprofits
RightHand Robotics partners with Non Profits such as RESPOND organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
We have a flexible work schedule where employees can come and go as they please. We support flexibility required due to family/personal obligations, and needing to coordinate with our overseas offices
Remote work program
We are currently operating under a hybrid work model, however, pre-covid we offered flexible WFH arrangements which will continue post-pandemic.
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Team members go to the nearby rock climbing gym together often, and we have weekly group meditation.
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
A few times a year we have low-key company sponsored events for our team where friends and family are invited to participate.
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
RHR has annual company outings.
Free snacks and drinks
RightHand has a fully stocked kitchen including unlimited snacks, coffee, tea, filtered water and carbonated water, soft drinks, ice cream, and a candy table with Haribo's and Mars' greatest hits.
Some meals provided
Our kitchen is stocked with some breakfast goods, including cereals, granola bars, and fruit, and we have a catered team lunch every Friday.
Company-sponsored happy hours
Happy hours are hosted once every other week with food and drink provided.
Onsite office parking
Pet friendly
RHR's pet policy is dog friendly. Employees can bring in their dog any time, and we try to coordinate with other dog owners via our #pets Slack channel.
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
RHR hosts lunch and learns around once a month.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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