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Staff Software Engineer, Customer Experience Transformations

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is looking for a Staff Software Engineer to play a critical role on the team responsible for evolving our experiences for delighting our customers. The mandate of this team is broad, and covers our Business Operations, Customer Onboarding & Automation, E-commerce and Customer-facing applications used by restaurateurs on a daily basis. At Toast, we leverage a number of enterprise applications including SalesForce for activities of our business operations, sales, and customer success teams. We also leverage NetSuite for our financials. These systems, along with others, play a critical role in how we engage and maintain high quality relationships with our customers. We are dealing with problems of scale and representing billions of dollars in value to our customers. As we continue to grow, we expect the demands for better customer experiences to increase rapidly. In order to meet these demands, we will need to build new systems, microservices and integrate better with existing systems in an extensible, robust, scalable and continuous delivery way. We need your help to improve our platform and add the next generation of features to this absolutely mission critical part of our product.

As a staff software engineer on the Customer Experience Transformation team, you will be:

  • Designing, building and maintaining high performance, flexible and highly scalable web and mobile applications
  • Participating in designing, estimating effort, implementing, testing, debugging, configuring, integrating and documenting database, middle-tier and front-end code
  • Diagnosing performance bottlenecks and implementing optimizations
  • Thinking in terms of the end-user and designing accordingly
  • Surveying and evaluating available technology options
  • Actively contributing to product design and feature selection discussions
  • Participating in code reviews to ensure technical implementations meet functional requirements
  • Mentoring other team members

Do you have the right ingredients?

  • Proficient in Java or another object oriented language
  • Proficient with traditional databases and alternative data stores
  • Proficient in building single-page applications for the web using any combination of Angular, Backbone, jQuery, etc.
  • Proficient with Javascript or technologies such as React or NodeJS
  • Well-versed in tiered web application architecture and database design patterns
  • Passionate about building great software
  • A lifelong learner
  • Known for having a get unblocked attitude
  • Microservices knowledge is preferred
  • Previous exposure to a SaaS product is a plus

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using Angular and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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