Solutions Engineer

| Remote
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At Zaius, we provide a B2C CDP (customer data platform) that collects and connects all of your customer data, analyzes, and assists you to properly segment and personalize your marketing interactions. We're a VC-funded company supported by both Boston and NYC area venture firms including Matrix Partners, Underscore_VC., and Insight Venture Partners.
Solutions Engineers provide our customers with the technical guidance necessary to integrate their systems with our services. We're looking for people who are excellent at integrating systems to help customers get the most out of services; who can become a product power user; and who can understand technical systems and write a little bit of code as needed. We focus on outcomes and customer value, rather than on counting hours. Even if you're not sure if your experience is a direct fit but want to discuss whether you'd be a match, we'd like to talk.
What you bring:
  • A proven ability to handle new programming languages and technical concepts. For instance, using Javascript to send events in a browser; using SQL to query a database; or using a templating language in an email campaign.
  • Highly analytical thought process and excellent communication skills.
  • An interest in and ability to manage yourself in a fast-paced environment.
  • The responsibility to make and meet commitments on your own.
  • Passion for and pride in the success of customers

How you'll make a difference:
  • Become a complete expert in the Zaius app, from channel integrations (email/SMS/app notifications, etc.), data import and export, reporting, and integrations.
  • Guide customers in the implementation of common programs such as abandoned cart or replenishment campaigns, and with less common needs such as dynamic content and internationalization.
  • Determine the root cause of customer issues and either make an adjustment to data or systems yourself, advise the customers on the resolution from their side, or escalate the issue to Engineering.
  • Become an internal technical resource, learning from as well as educating other team members, and writing documentation so others can repeat the processes you follow when solving known issues.
  • Make sure communications and expectations are up-to-date on issues across different customers simultaneously.
  • Maintain personal relationships with our largest customers while continually overseeing their technical implementations.
  • Act with urgency and precision to give users the best in class support in troubleshooting issues as they arise.
  • Collaborate with engineering to build integrations that provide new features on our platform, using the latest technologies and development processes.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • MondayManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail


Located steps away from North Station T stop and TD Garden, a hot spot for food, drinks, coffee, and entertainment

An Insider's view of Zaius

What are some social events your company does?

We are continuously planning unique events internally that allow us to include philanthropy, such as our latest ping pong tournament, that helped raise money for Cradles to Crayons. Another was our holiday drive to give to Warm Hearts Warm Hands.

Our favorite annual tradition and staple of the office is watching the premiere of Star Wars together


Culture Specialist

What's the biggest problem your team is solving?

80% of 1st time ecommerce purchasers will never make a 2nd purchase, the cost of acquisition is rising and competition is a click away.
Zaius provides brands with an understanding of their customers in order to rise above the noise, respond tounique needs, and preferences, ultimately driving repeat purchases. Loyalty starts with understanding.


Director, Account Management

What are some things you learned at the company?

I’ve learned to trust myself and my ideas. In my work, no two projects are the same, so I’ve learned to problem-solve and provide unique solutions to unique scenarios.


Platform Architect

What is your vision for the company?

To assist every brand with every interaction with every customer.



What projects are you most excited about?

For me, it's always about the data, so I'm most excited to be working on features that add value to the data that clients bring with them to Zaius. Some of that value is in developing new insights, in a way where the sum is greater than the parts. Some of that value is in new experiences that showcase the data and insights to drive brand success.


Director, Product Management

What are Zaius Perks + Benefits

Volunteer in local community
Partners with Nonprofits
We participate in TUGG events to help local nonprofits.
Friends outside of work
Eat lunch together
Intracompany committees
We have a culture club with a representative in each department to help share feedback, wants, and suggestions from the whole company.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Zaius employees are able to start and end their day with flexible work hours, depending on what works best for them.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited amount of PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Tax free options for both parking and commuter needs!
Company Outings
Stocked Kitchen
Cereal, smoothies, chips, granola, fruit, chocolate, you name it, we got it!
Some Meals Provided
We have a monthly team lunch along with breakfasts and cookies every other week.
Happy Hours
We have monthly in house happy hours with games, trivia, potlucks, and other fun themes!
Pet Friendly
We are welcoming to all pups!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We offer lunch and learns as needed throughout different departments.
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