Solutions Engineer II
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
About this roll* (Responsibilities)
- Assists District and Inside sales teams in presenting the Toast product and platform to prospects receiving positive feedback from sales reps and district managers
- Possesses circumspect expertise of Toast core POS application and supporting technologies
- Possesses circumspect expertise of Toast Payroll packages and supporting technologies
- Mastered discovery process to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
- Can clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
- Works closely with Sales Enablement regionally to facilitate Solutions Workshops
- Go-to resource to attend trade shows and other events as a Toast brand ambassador
Do you have the right ingredients*? (Requirements)
- Demonstrates ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Detail oriented and possesses strong problem solving and troubleshooting skills
- POS and Payroll Expert
- Successful track record of managing multiple customer engagements simultaneously working in a fast paced environment
- Demonstrates excellent communication and customer service skills
Work Environment
- Works under supervision of the Solutions Director
- Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
- Must have the ability to work with minimal supervision
- A strong spirit and energy to provide the best support in the restaurant industry
- Comfortable working in an entrepreneurial environment
- Travel 30% or more
*Bread puns encouraged but not required
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
