NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operations from endless aisle to mobile checkout to fulfillment are possible with just two remarkably intuitive iPhone apps. NewStore customers include brands such as Burton Snowboards, Decathlon, GANNI, Goorin Bros, Outdoor Voices, and UNTUCKit. It is backed by General Catalyst, Activant Capital, and Salesforce Ventures. Learn more at www.newstore.com.
Follow Your Passion
NewStore is looking for a Solution Architect to join our growing Professional Services Team with a focus on both internal customer advocacy and external expertise. The position reports to the Director of Professional Services. The place of work could be in Boston or remote within the US with periodic travel to headquarters and customer locations.
The successful candidate will be involved from the initial customer contact through to the planning and execution of the project involving solution partners, internal software developers and clients. You will be leading all technical aspects of customer implementations from project kickoff to complete delivery. The ideal candidate will have a background in retail industry and commerce with successful large, multi-language / multi-currency / multi-store rollouts. You will work closely with internal teams, including product management and engineering, as well as solution partners. You will be leading the technical aspects of customer implementations including sprint planning, use case definition and guide developers by example. As we are an early stage startup, your influence in prioritizing features and processes will be critical to the company’s success. You will also work closely with the training and customer success teams to support the onboarding of the customers on our technology.
Responsibilities
- Meet with clients to define and articulate business requirements and a delivery plan for solutions leveraging NewStore, existing ecommerce, POS, Order Management, Fulfillment, and ERP solutions, etc.
- Work with Retail teams and associates to plan best store launch strategy.
- Guide and design solution architecture for projects to be delivered by a solution partner team
- Analyze proposed solutions for integrations of inventory management, fulfilment and ERP systems, commerce and PIM solutions, payment and taxation providers, etc.
- Recommend solutions with an eye to future scalability, performance, maintenance and usage
- Cooperate with sales and solution partners by proposing solutions, demonstrating the technology, helping respond to RFPs and serving as as SME for subsequent questions
- As a subject matter expert, you will be responsible for educating and guiding decisions made by solution partners and customer technical team, including leading by example when necessary
- Lead by example with your technology expertise and methodology
- As a seasoned customer-facing professional, you will have skills to influence stakeholders and team members
- You will responsible for attaining customer objectives within time and scope, without sacrificing architectural integrity
Qualification
- Proven success in delivering projects on time, in scope, and to customer business objectives
- Relevant experience with several of the following subject areas:
- Enjoys working with customers - customer focused, experience working with a 3rd party delivery team
- Strong written and verbal communication skills in English, German a plus
- A facility for interpreting business needs into technical requirements, and making them accessible to different target groups
- Flexibility in the presence of shifting situations whilst maintaining a cool and dominant posture
- Methodical thinker who is supremely logical and can apply these skills to solve complex issues
- A strategic thinker who can anticipate potential challenges related to invisible constraints such as scalability and regional/international differences, etc.
- Preferably university qualifications in a technical field such as engineering or computer science
- Travel 25%
What we offer
- Competitive compensation and benefits package
- Medical, dental, vision, life & disability coverage, and 401(k)
- Personal development budget
- Opportunity to travel to other offices
- Flexible working hours
- Generous paid time off policy
Everyone is welcome here 🤗
At NewStore, we strive to create an inclusive environment that empowers our employees. We know that diverse teams make better teams. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
Questions? We'd love to hear from you!
What We Do
NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps.
STORE SOLUTION
Mobile POS - Empower associates with a complete solution with customer, order, and inventory data
Endless Aisle - Save the sale by accessing and selling inventory from anywhere in the organization
Store Fulfillment - Enable your customers to shop anywhere and return everywhere
Clienteling - Deliver an incredible personalized shopping experience
Mobile Checkout - Create a frictionless checkout experience anywhere in the store
Inventory Management - Manage, receive, and count store inventory easily
Omnichannel Insights - Gain a single view of your business across all channels
CONSUMER APP
Mobile Shopping - Provide the flagship store experience wherever your customers are
Mobile Loyalty - Create longer-lasting customer connections across channels
Mobile Apps in Store - Enrich the store experience with mobile-first features
Consumer Apps for SFCC - Connect your digital and physical channels quickly and easily
An omnichannel customer experience (CX) is when an organization uses its many direct-to-consumer channels to market, sell to, and support its buyers. It’s all about bridging the digital and in-store divide and treating every touchpoint as one frictionless whole to offer customers an integrated shopping experience. This lets your customers switch between channels effortlessly while maintaining a great experience when interacting with your brand.
Nowadays, consumers require six touch points on average before purchasing an item. During their buying experience, customers expect a seamless omnichannel journey with personalized, on-demand service. NewStore removes siloed engagements and creates a holistic plan to deliver what customers need and want. Retail brands that make omnichannel customer experiences a guiding axis are more likely to increase retention, have a wider reach, and supercharge their sales.
Why Work With Us
NewStore is the only cloud-based retail solution that combines all of the functionality that brands need to operate. Forget piecing together multiple different systems - NewStore can manage everything from point of sale, to order management, to a fully integrated consumer app. We work with top brands like Burton, Marine Layer, and Outdoor Voices.
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