Software Engineer

| Greater Boston Area
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Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

While we build software, we are not just a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

We’re on the hunt for a talented Software Engineer to join our team.

Join our highly skilled and motivated engineering team to build a world-class platform. In this role, you will be given meaningful ownership over a variety of projects that span the tech stack and will have a direct impact on company outcomes. On a given day, you can be working on projects ranging from handling big data to building APIs to improving site load times or implementing new product features on the front-end and everything in between. You’ll work in small agile pods, and we will look to you to drive innovation by delivering new product features and functionality.

As a Software Engineer at Dispatch, you will be entrusted to innovate and constantly improve our products to deliver a platform and experience our customers love to use.  You will solve complex business and scalability problems and help define the direction of the product as well as work across the entire Dispatch technology ecosystem building back-end services and APIs in Golang, Ruby and front-end web/mobile applications in ReactJS and React Native. Our engineers are simultaneously scaling a demanding application while simplifying complex business processes for our users and learning from top engineers along the way.   

We deeply value our engineering culture. We strongly emphasize trust, mentorship, and collaboration. We care about building the right thing, the right way, and having fun while we do it. Every member of our team has the freedom and responsibility to make Dispatch a great place to work.

AS A SOFTWARE ENGINEER YOU WILL: 

  • Work in small teams to build our web apps, mobile apps, and supporting microservices (using languages like Javascript, Python, Go and frameworks like React/Redux, React Native) and our infrastructure (Docker, Rancher, AWS, Lambdas, Kubernetes).
  • Work with product management to ensure the timely delivery of core features and functionality.
  • Perform code reviews with colleagues to ensure that we are building efficient, reusable abstractions with consistent patterns.
  • Define patterns and processes to improve our engineering team and software.
  • Architect solutions at scale to empower the business and support a wide variety of use cases, from experimental work to mission-critical production operations.
  • Enhance unit tests and other automated tests to further automate our CI/CD pipeline.
  • Take operational ownership of the platform, advocating for best practices to ensure uptime and reliability as well as build tools that make the rest of the team more productive, automating repetitive processes for both speed and accuracy.
  • Thrive in a fast-paced, high urgency, start-up culture that expects great things every day.

SKILLS WE SEEK:

  • A software engineer with 2-5 years of experience building high-scale modern web and mobile applications as a Full Stack Engineer.
  • An engineer who has a strong consideration for security and privacy. You’re great at identifying soft spots and helping to address them before they become a serious problem.
  • A graduate of a BSc or MSc in Computer Science, preferably. At a minimum, you should have a bachelor’s degree.
  • Experienced with TDD/BDD patterns in modern software development.
  • Not afraid to share your knowledge and opinions with your colleagues.
  • Insatiably curious; you have the ability and desire to learn quickly in a complex space.
  • Proactive about solving problems and already thinking 100 steps ahead to make our product better.
  • A self-starter who is clever, tireless and dedicated.
  • Familiar with and understand the MVP approach. Able to build and test fast, reliable, and scalable products.
  • Ability and desire to work in a collaborative, friendly, team environment with high standards.

WITHIN ONE MONTH, YOU’LL:

  • Have completed the Dispatch New Hire Training.
  • Develop a strong understanding of the Dispatch platform, Dispatch’s unique value, and challenges facing the industry.
  • Be working on a small team as an individual contributor and providing your technical experience as input to the team’s design decisions and work plans.
  • Develop strong working relationships with the engineers and product manager on your team.
  • Understand your team’s product roadmap and backlog and product development processes.
  • Set up your development environment and be committing code in languages such as Golang, JS, React Native, Python, etc. 

WITHIN THREE MONTHS, YOU’LL:

  • Become a Dispatch functional product expert.
  • Develop strong working relationships with engineers and product managers on other teams as well as people in other departments. 
  • Regularly commit high quality code. 
  • Assist deploying code to our production cloud environment.
  • Writing and updating configuration-as-code and infrastructure-as-code scripts (e.g. Terraform) for deploying new services to our infrastructure. 
  • Be participating in peer code reviews

WITHIN SIX MONTHS, YOU’LL:

  • Lead a technical whiteboard topic (knowledge transfer, design whiteboard, ….) at the weekly engineering meeting.
  • Have made significant enhancements to the product and executed on the product and technical roadmaps.
  • Be comfortable working in many of our repositories.
  • Ensure we are releasing a high quality product.  

WITHIN TWELVE MONTHS, YOU’LL:

  • Be an expert on Dispatch’s product and technology.
  • Partner and work cross functionally with other dev teams and departments.
  • Continuously think about and work on improvements to our products.
  • Have a deep and broad understanding of Dispatch technology, platform, cloud operations and be mentoring/training new engineers.
  • Be a Dispatch subject matter expert and steward for several repositories and areas of the system. 

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.  

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located 1 block from North Station and just within steps of some of the best pizza, cannolis, and Italian sandwiches in the city.

An Insider's view of Dispatch

How would you describe the company’s work-life balance?

The people at Dispatch are equally willing to accommodate the schedules and needs of their coworkers as they are willing to put in the extra work when necessary. This creates an amazing work environment full of people who are motivated to do their best and are a pleasure to work with.

Ian

Senior Software Engineer

How has your career grown since starting at the company?

I started my career at Dispatch in an entry-level position and completely new to the industry. My career has leveled up every year and I now lead a team of two people. I am very happy with the direction my career has been going since I started working at Dispatch

Robin

Customer Engagement Team Lead

What are Dispatch Perks + Benefits

Dispatch Benefits Overview

-Unlimited Paid Time Off (PTO)
-Paid Parental Leave
-Comprehensive Insurance Coverage
-Learning and Development Reimbursement
-Fitness Program Reimbursement
-Free Blue Bike Membership
-Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
-Catered lunches on Wednesdays
-Pet Insurance

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dispatch employees can contribute up to $2500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Dispatch offers unlimited PTO, and requires employees to use a mandatory minimum of 21 days per year to avoid burnout and take full advantage of the policy.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted to greet all incoming new hires
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Paid industry certifications
We have annual budget of up to $2000 for paid industry certifications.
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