Site Reliability Engineering Manager at Takeoff Technologies

| Greater Boston Area
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If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.
Our eGrocery solution was created with the grocer and the shopper in mind. Grocery is an incredibly complex industry, and our products are unlike any other: they are low value, perishable, heavy, and low-margin. Our automated solution is flexible enough to manage these complexities allowing us to ensure the correct picking method for the correct product!
Excited about potentially joining this rocketship to help us bridge the gap between retail and technology? Looking to make an impact daily and help us disrupt a hundred year old industry? If so, continue reading!
The role:
We are looking for a Site Reliability Engineering Manager with a proven track record for building teams and capabilities which deliver first class software defined infrastructure. You will manage, build, and nurture the SRE team which maintains and scales the infrastructure for deploying and monitoring our software using the latest tools and methodologies, including Agile, CI/CT/CD, and Infrastructure as Code. You will create the vision that will build the platforms which the company engineers use to build, deploy, and manage our services. Takeoff’s continued success and our deployment model means that things are always changing, and we're looking to find the right person to help optimize our platforms to support that growth.

The is exciting because you will have the chance to:

  • Help to create a bridge between development and operations by applying a software engineering mindset to system administration topics
  • Facilitate partnership with develop organization to apply best practices to ensure full working test, training and production environments using logging/monitoring tools (e.g. Prometheus, Grafana, Kibana), alerting/notification tools (e.g Opsgenie, PagerDuty), and other tools that help reduce time-to-detect/time-to-mitigate & tools for disaster recovery, high availability, and business continuity
  • Work closely with Engineer Leaders to resolve outages and implement changes to avoid future issues
  • Direct the troubleshooting of complex scalability/availability issues for the highly distributed system
  • Designing, building and maintaining CI/CD, testing, and operations infrastructure for our systems
  • Support and participate in medium to large-scale, complex, cross-functional technical projects
  • Help identify areas to drive automation across e-commerce platforms
  • Develop innovation strategies, processes, automation, and fail-over experience
  • Design and setup of new large cloud clusters

You may be a fit for this role if you:

  • Experience building, operating, and supporting scalable solutions
  • Experience building solutions on Cloud platform providers such as GCP, AWS, or Azure
  • Experience managing a team of engineers
  • Experience running Docker containerized workloads on the Kubernetes container orchestration platform
  • Experience building end-to-end automated CI/CD pipelines
  • A proven track record of excellent customer service delivery, including working with engineers, client support teams, and clients to troubleshoot and resolve challenging problems in a timely manner
  • Hands-on familiarity with infrastructure automation and test tools such as Jenkins, Selenium, Terraform, Ansible, Puppet, or Chef
  • Experience working with highly complex commercial systems such as Oracle DB and SAP
  • Experience being an embedded member of an application scrum team, as well as requirements gathering, design, project planning, and implementation of process and tooling
  • Strong architectural level of understanding of software, networks, security, and operations, with the knowledge and know-how to influence software and operations design and process

Managerial and leadership characteristics that we value in a candidate:

  • Effective planning skills, with ability to ensure that the team’s plans and priorities are aligned and coordinated across different areas of the organization
  • Ability to delegate responsibility and conveying clear expectations to team members, holding members to account by monitoring metrics and milestones to chart progress against expectations
  • Effective communicator, adjusting communication content and style to the audience and a diverse set of stakeholders, practicing active and attentive listening skills to verify understanding, and breaking down communication barriers between others
  • Facilitator of effective collaboration among coworkers and external partners, encouraging people to express their views openly, and involving others in making decisions on behalf of the group
  • Builder of innovative culture, empowering team members to develop breakthrough solutions by addressing challenges in new and better ways
  • Ability to act as a talent magnet, organizational network builder, and key collaborator across Engineering Leadership

Some of the reasons you'll love working at Takeoff:

  • We're a successful, rapidly-growing startup with an entrepreneurial vibe
  • We're disrupting the eGrocery industry with our innovative business model
  • We're passionate about what we do - We get to be creative on a daily basis
  • You'll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas
  • We believe in autonomy, and reward those who take initiative
  • We offer competitive salaries and comprehensive health benefits
  • We have fun!
  • We are committed to building a highly diverse and inclusive culture and environment

Some of the perks and benefits we offer:

  • Competitive salary with yearly bonus incentives based on individual and company performance
  • Health, Dental and Vision plans
  • 401(K) plan with a 5% company match
  • Unlimited PTO
  • Tuition reimbursement
  • 12 weeks of paid baby bonding leave for both parents
  • Flexible spending/dependent care accounts
  • Life Insurance, Short & Long Term Disability
  • Annual Fitness Reimbursement of $300

Some of the ways we are addressing Covid-19:
While Covid-19 has posed it’s fair share of challenges, we have tackled these head on, while continuing to ensure that the health and safety of our employees and clients remain top priorities. We certainly believe that building a successful company starts with the people, and while the chance to meet and collaborate face to face in an office setting is vital to our growth and company culture, the health and safety of the Takeoff team is the most important right now. To that end, we are embracing a “work remote first” company policy, however the expectation is that you are based in the Greater Boston / MA area to ensure time zones are aligned with the rest of the Takeoff team based on the east coast.
Whether it be a Cultural Brunch & Learn, a Rocketberry Mini-Series showcasing some of our teams dynamic and hidden talents, or a weekly “coffee chat” to catch up with your fellow colleagues, we are finding creative ways to stay connected and engaged with each other during these challenging times.
Lastly along with our robust and competitive benefits package that we offer(above), we are excited to roll out two new benefits; a “remote work allowance” as well as a “remote office setup reimbursement”. These benefits will be effective immediately upon hire date geared towards ensuring that our employees are continuously set up for success while working remotely!
Equal Opportunity Employer
Our culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers’ unique walks of life.
Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family. 

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Our office is located right along the Charles River. We are a couple blocks away from Moody Street, which features a wide range of restaurants.