Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Site Reliability Engineer

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Our Opportunity:

Chewy is looking to hire Site Reliability Engineers at our Boston, MA location. Site Reliability Engineers are a cross between system and software engineers who are responsible for all operational aspects of Chewy’s e-commerce platform. The team is responsible for designing, building, monitoring, and maintaining the infrastructure of our internet-facing and internal services. We're looking for engineers who want to be a part of developing infrastructure software, maintaining it, and scaling Chewy’s technology stack. Come help us build a bigger and better Chewy as a Site Reliability Engineer. You will be part of a small family within Chewy that has a huge impact on our incredible growth. Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.

What You’ll Do:

  • Focus on service stability and reliability by working with application owners to set SLOs, "Error Budget" and backup and DR strategies
  • Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks
  • Perform capacity planning and production readiness assessment
  • Embed with product teams during the design and requirements phase of new product development through to initial production launch
  • Identify requirements for other operational teams (release engineering, automation, etc.) during application development phase
  • Be a technology and DevOps evangelist for the rest of the company
  • Participate in on-call rotation for level 3 support escalations

What You’ll Need:

  • At least 5 years of experience working in an SRE role or similar
  • Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform [preferred], etc.
  • Minimum 5+ years of experience in building and managing applications in public cloud platforms like AWS (preferred), GCP or Azure
  • Expert in building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance
  • Highly skilled in identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues
  • Solid understanding/experience of web services, databases and relating infrastructure/architecture
  • Experience working with open source community (troubleshooting, patch submission, etc.)
  • Demonstrated 5+ years of Linux System Administration
  • Experience with CI tools such as Bamboo, Jenkins, CircleCI
  • Ability to organize, troubleshoot and continuously learn
  • Previous experience working within controls such as SOX, PCI, etc
  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience
  • Position may require travel

Bonus (if applicable):

  • AWS Certified Solutions Architect
  • Advanced Terraform knowledge and orchestration using Jenkins
  • Datadog Integration expertise for containers


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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