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Site Reliability Engineer

| Greater Boston Area

At Drift, the mission of the Site Reliability Engineer is developer enablement. Our customers are Drift’s engineers; we create systems that help them to deliver an amazing experience for Drift’s users and partners. We treat reliability as a problem that mostly takes care of itself when engineers are at their happiest and most productive. We also provide the tools engineers need to identify and understand problems when things do go sideways.


To help us with this mission we’re looking for engineers with a broad background and strong skills in both software and systems engineering to join our team.


As an SRE at Drift, you’ll work on Java-based microservices one day and tinker with infrastructure automation the next. You could contribute to triaging and resolving an incident, then participate in the post-mortem meeting and help ensure we have the visibility needed to preemptively detect similar issues in the future. Sound interesting? Drop us a line - we’d love to talk shop!


You may be a fit for this role if you:


  • Are equally comfortable troubleshooting an issue on a Linux server using command-line tools as you are adding a new feature to a microservice using your favorite IDE or editor.
  • Enjoy visualizing and understanding the behavior of systems.
  • Can collaborate across teams and manage priorities to achieve organizational goals.
  • Have experience building distributed systems in a statically-typed language like Java or C#.
  • Are fluent in using Terraform to manage AWS resources.
  • Can automate repetitive work in a language like Python, Ruby, or shell script.
  • Understand Docker and container-based infrastructure platforms like Amazon ECS or Kubernetes.
  • Find satisfaction in teaching others about best practices and systems topics.
  • Use data to make decisions and justify your conclusions.
  • Have a strong desire to make on-call commitments as unobtrusive as possible.


You’ll work on:


  • Helping a product engineering team choose and define Service Level Objectives for their microservices.
  • Building solutions to enable application configuration changes with zero downtime.
  • Creating Terraform modules that make it easy for engineers to build standardized AWS infrastructure with baked-in monitoring and alerting.
  • Streamlining distributed tracing systems to provide more insight with less effort. 
  • Authoring and implementing best practices for application configuration, delivery, and monitoring.
  • Rearchitecting our multi-platform software deployment system. 

Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] 


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
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