Site Reliability Engineer Team Lead

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Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

Software systems are complex beasts filled with odd historical intricacies and idiosyncrasies. Tulip is looking for someone who marvels at the complexity of real, production-level systems and finds joy in creating a future-facing vision of how to improve them. 


About You:

  • You have experience building and maintaining stable infrastructure at scale. 
  • You can reason about systems — their edge cases, failure modes, and life cycles.
  • You’re excited about setting the technical agenda and coming up with novel, broad ideas.
  • You can debug complex issues across the entire stack. 
  • You’re opinionated about the tools and frameworks that work best. 
  • You enjoy building for other engineers equally, if not more, than building for a customer.


What skills do I need? 

  • You can pick up new languages/frameworks with ease. We don’t require specific experience with the stack that we use, but we do currently run Go and Typescript services on Kubernetes. 
  • You can communicate as well as you can code. You understand the value of discussion and work best in a team that champions clear and frequent communication.


Key Responsibilities:

  • Help architect our systems for growth and scale. 
  • Implement internal tools to automate common developer tasks.
  • Perform incident response and debug production issues across the entire stack. 
  • Design, build, and maintain the core infrastructure used by all of Tulip’s engineering teams.
  • Work to automate detection and resolution of recurring issues.


Key Collaborators:

Engineering team, Edge team, Techops team, Hardware team


Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • Typescript Languages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our newly renovated office, which used to be a Ford manufacturing plant, is located in Assembly Square, a hive of tech activity, restaurants, bars, and shops, off of the Assembly T stop along the Orange Line.

An Insider's view of Tulip

What’s the vibe like in the office?

Highly efficient and collaborative. The open office vibe allows for interactions with team members and cross-functional teams to get things done faster. People are approachable so learning and team building are not limited by calendar invites. We work hard but also place office ping pong competitions at high priority

Xi

Adoption Manager

What makes someone successful on your team?

Two key attributes that will lead to success are creative problem solving and communication. Our role involves working with customers across many different industries to quickly identify and deliver effective solutions that have a lasting impact. We're also responsible for ensuring customer feedback appropriately drives evolution of the platform.

Grant

Customer Solution Engineer

How do you empower your team to be more creative?

Opening up the creativity box looking for different alternatives encourages my team to approach a problem from different angles to come up with different solutions. If you make a mistake, you learn and improve. Most likely, you’ll get it right next time. This encourages continuous improvement every day

Pablo

Pre-Sales Team Lead

What are Tulip Perks + Benefits

Tulip Benefits Overview

Tulip provides competitive employee benefits including but not limited to: health, dental, and vision insurance, short & long-term disability, HSA/FSA, L&D program & reimbursement, parental leave, fitness reimbursements, 401(k), unlimited vacation & sick days, commuter benefits, catered lunches three times a week, unlimited snacks and drinks, and sponsored happy hours and team events.

Culture
Volunteer in local community
Partner with local businesses, schools and programs for volunteer work and industry education.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Tulip is a flexible place of work. Local employees work remotely 2-3 days a week
Diversity
Documented equal pay policy
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Tulip's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,850 annually.
Disability insurance
Tulip covers 100% of the cost of short-term and long-term disability insurance for Tulip employees
Dental insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Vision insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Health insurance
Tulip covers up to 100% of the cost for Tulip employees and 90% for families. There are 3 medical plans to choose from (HMO, PPO, and PPO with HSA option).
Life insurance
Tulip offers group-term life insurance.
Pet insurance
Tulip offers pet insurance and a pet discount program.
Wellness programs
Tulip provides a wellness program through our medical provider.
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Tulip's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
Company equity
Tulip offers an equity package for all employees; these vest over four years with a one-year cliff.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Tulip offers a generous parental leave package.
Family medical leave
Tulip offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Tulip offers unlimited sick days.
Office Perks
Commuter benefits
Tulip employees are able to contribute pre-tax dollars for commuter expenses. Additionally, Tulip offers up to $40 per month towards commuting expenses.
Company-sponsored outings
Free snacks and drinks
Tulip has a fully stocked kitchen including unlimited snacks, fresh fruit, coffee, tea, and soda. Have a special request? Submit this through our survey to get your favorite food stocked!
Some meals provided
Tulip provides catered lunch three days a week!
Company-sponsored happy hours
Onsite office parking
Tulip HQ offers free parking for employees.
Pet friendly
Tulip invites employees to bring their dogs to the office every day of the week. Those working remotely can catch up on all the updates on our dedicated doggo's Slack channel.
Recreational clubs
Relocation assistance
Tulip offers relocation assistance in some cases.
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

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