Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
Boston, MA

Senior Sustaining Engineer at Veeva

| Greater Boston Area
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Veeva develops cloud software that helps the world’s largest pharmaceutical companies and emerging biotech’s run clinical trials and get medicines to the patients that need them. Veeva’s enterprise product suite is ubiquitous in the life sciences industry.
 
Veeva is a ‘Work Anywhere’ company, so you can connect with teams in our new office at 100 Summer Street in Boston while also having the flexibility to work remotely from home. As a Public Benefit Corporation, you will work for a company with purpose and focused on making a positive impact on society.

Veeva is currently seeking a talented Senior Sustaining Engineer to join our CDMS Development Team. As a Senior Sustaining Engineer, you will be charged with troubleshooting and fixing critical product issues. You’ll also help build tools for supporting and monitoring our CDMS products.

What You'll Do

  • Troubleshoot critical customer reported issues in Veeva’s CDMS products
  • Learn everything about Veeva’s CDMS modules and use that knowledge to ensure our customers are successful
  • Build tools to help with fixing and troubleshooting product issues
  • Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
  • Identify problems that may impact multiple customers

Requirements

  • 4+ years of experience in software support or sustaining role for Enterprise products
  • Self-motivated, self-described techy/developer, eager to learn new software
  • Experience with troubleshooting web apps built with Java, HTML/CSS
  • Hands-on experience with SQL querying and working with data
  • Exceptional analytical and problem-solving skills
  • Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
  • Ability to technically collaborate with product engineers while troubleshooting customer escalations
  • Experience in scripting (Batch, Perl, Bash, Ruby, Groovy, or similar languages)

Nice to Have

  • Experience with AWS
  • Experience using Kibana
  • Experience in areas of performance, security, interoperability, compatibility, usability

Learn More

  • Engineer Perspective: 3 Reasons to Consider Veeva
  • Meet the Veeva Boston Team

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Where we are

Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • SeleniumLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • MySQLDatabases
Previous
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What are Veeva Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

An Insider's view of Veeva

How would you describe the company’s work-life balance?

At Veeva you can "work anywhere" which means you can choose to work in an office or at home on any given day. Our work processes are designed so that you can be productive in an environment that works best for you.

Kristin

VP, Talent Attraction

What's the biggest problem your team is solving?

We are building a new product to help clinical trials run faster and more efficiently. I can't imagine any other opportunity that would be as impactful, especially in a time of public health crisis. Veeva has a pragmatic approach to technology, we don’t go after shiny new things, but rather focus on stable technologies that continue to evolve.

Jacob

VP, Engineering

How has your career grown since starting at the company?

After graduating from the University of Texas, Arlington, I joined Veeva as an Associate Software Engineer in their Generation Veeva program. Since then, I've been with the company for three years now, have been promoted to a Software Engineer, and moved from our Pleasanton, CA HQ to one of our first engineers in Boston, MA.

Shilpa

Software Engineer

What is your vision for the company?

Our goal for 2025 is to be 10,000 employees and still "be Veeva" meaning continuing that startup mentality and speed. Even though today we have 4,300 people and $1.4 billion in revenue, we maintain a startup culture - remaining agile, fast, and constant innovation.

Henry

Chief Strategy Officer

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