Agero + Swoop

As the driver assistance category leader, we're at the forefront of a major industry transformation.

Medford, MA

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Developer + Engineer//C#//Java//Javascript//Python//

Senior Software Engineer

Agero + Swoop

| Greater Boston Area

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Ahead of the Curve.
No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

75% of new passenger vehicles sold in the US use Agero solutions and 11 of the top 15 insurance companies leverage our services. Agero’s award winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers needs while strengthening customer loyalty. Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations.

JOB DESCRIPTION:

Designs, develops, and maintains logical designs of mission critical enterprise application systems and services that leverages Restful services and a serverless architecture. Ensures that application and services designs align with our strategic technology direction and mission of helping stranded motorists digitally connect to our platform. Recommends strategies for improving system applications and services with a focus on ease of deployment, security, reliability, stability, availability and performance. These include:

Independently analyze and resolve production problems, assessing risk and alternatives as appropriate and implementing pragmatic roadmaps that lead to durable solutions
Evaluating and interpreting requirements to design, develop and implement appropriate capabilities·
Performing code reviews, identifying potential issues to reduce technical debt and providing coding best practice recommendations
Taking ownership of tasks and delivering with limited supervision while using own discretion to seek help when necessary
Inspire and mentor your engineering colleagues – especially junior engineers in your team and in your charge
Continually champion improvement by identifying ways to raise the quality bar of the team, systems, and organization around you.

KEY OUTCOMES:

Deliver products/systems through their full life cycle, from idea conception, technical planning, implementation, launch, measurement, and maintenance/iteration.
Contribute to developing a strong culture of quality, availability, and security through attention to detail and by supporting industry leading best practices
Drive optimal solution design collaborating with product owners, architects, operations, client services, and cross-functional teams to move fast on creating solutions to client and business problems and as well as be able to identify and act on new opportunities

REQUIRED EXPERIENCE:

Experience building large, complex systems, particularly web services, RESTful APIs, and continuous integration and delivery.
5-8 years software application development and design experience
Proficient in C# or Python,
Practical experience in Java, JavaScript, HTML, and CSS
Understand fundamental design principles behind a scalable application
Prior experience collaborating with Product Managers and Owners.
Create database schemas that represent and support business processes, experience with one or more of PostGres SQL, Oracle, SQL Server, MongoDB, DynamoDB
Proficient in AWS and familiarity with Azure is helpful

PREFERRED EXPERIENCE:

Experience with microservice and serverless architectures
Practical knowledge of IVR, SMS, Chat BOTs, Vehicle telematics and other digital experiences.

EDUCATION: BS degree in CS, Engineering, Mathematics or equivalent practical experience

WORKING RELATIONSHIPS: Interacts with management and staff across the organization

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Where we are

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

Technology we use

Engineering
Product
Sales & Marketing

- .NETLanguages
- GolangLanguages
- JavaLanguages
- JavascriptLanguages
- PerlLanguages
- PythonLanguages
- RubyLanguages
- ScalaLanguages
- D3JSLibraries
- jQueryLibraries
- jQuery UILibraries
- ReactLibraries
- Twitter BootstrapLibraries
- AngularJSFrameworks
- Backbone.jsFrameworks
- FlaskFrameworks
- HadoopFrameworks
- Node.jsFrameworks
- Ruby on RailsFrameworks
- MongoDBDatabases
- PostgreSQLDatabases
- RedisDatabases
- SQLiteDatabases
- Google AnalyticsAnalytics
- OptimizelyAnalytics
- IllustratorDesign
- InVisionDesign
- PhotoshopDesign
- SketchDesign
- Aha!Management
- ConfluenceManagement
- TrelloManagement
- DrupalCMS
- WordpressCMS
- HubSpotCRM
- Microsoft DynamicsCRM
- SalesforceCRM
- Constant ContactEmail

Paul Widden

Co-Founder & CTO Swoop Platform

IMPROVING EFFICIENCY

Modeling (and improving) the real world

Before founding Swoop, Widden worked with tow operators, where he noticed that servicing roadside events was inefficient. “As an engineer, I love optimizing and automating,” he said. “There was so much in this industry where we could help.” Today, Widden’s tech M.O. — if Swoop’s tech team can help one client, it should be able to help hundreds more — has helped to create a platform that is scalable and configurable.

Our approach is to model the real world. It’s our responsibility to take a client’s input and create a product that meets the underlying real-world needs.

Paul Widden

Co-Founder & CTO Swoop Platform

Neha Nemade

Product Manager, Swoop Platform

DELIVERING EXPERIENCE

Leveraging tech to adjust to users’ needs

Times are changing, and Nemade said that today, users prefer a digital, self-service experience. What does that mean for Agero’s product team? Meeting users where they are — and doing so as efficiently as possible. Within Agero’s Swoop Dispatch Management SaaS, Nemade’s team uses data intelligence and vertically-integrated software to make the end-to-end roadside experience better than it was the day before.

Agero is a place to learn how companies deal with ever-changing customer expectations and use the latest technology to make products flexible and reliable.

Neha Nemade

Product Manager, Swoop Platform

Deve Palakkattukudy

Senior Director of Engineering, Swoop Platform

EVOLVING CONSTANTLY

Uncovering solutions to solve big problems

Fifteen years ago, Palakkattukudy helped create a platform that has since serviced millions. Today, with even more users, he and his “lean, autonomous engineering teams” now focus on building and implementing Swoop technology to make customer experiences faster, more efficient and, when possible, automated. An ever-evolving tech stack and a constant feedback loop ensure Agero’s engineering team is always serving its users.

Our product is very customer-centric and we use customer-derived data every day in our product developments. Our work is very iterative.

Deve Palakkattukudy

Senior Director of Engineering, Swoop Platform

What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employee's career
- World class onsite gym complete with spinning, yoga and much more!

Culture

Volunteer in local community

Read to a Child, Mystic Rivershed Clean up.

Friends outside of work

Eat lunch together

Intracompany committees

You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Diversity Employee Resource Groups

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Agero employees can contribute up to $2,750 annually to their FSA.

Disability Insurance

Disability insurance covers 60% of pre-disability earnings.

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.

Pet Insurance

Wellness Programs

Onsite Gym

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.

Performance Bonus

Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.

Child Care & Parental Leave Benefits

Flexible Work Schedule

Family Medical Leave

Company sponsored family events

Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Volunteer Time

Paid Holidays

Perks & Discounts

Casual Dress

Commuter Benefits

Game Room

Happy Hours

Parking

Professional Development Benefits

Job Training & Conferences

Tuition Reimbursement

Diversity Program

Lunch and learns

Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!

Promote from within

Continuing Education stipend

Time allotted for learning

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

View full list of perks + benefits

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!