Senior Software Engineer

| Remote
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Overview

Soapbox, the latest addition to our growing product suite of our multimedia brand marketing and analytics platform, is a video messaging and communications tool that helps front line brand ambassadors and content creators record, edit, and share videos with others within minutes. 

We’re building a diverse and inclusive team composed of engineers, product managers, designers, and UX researchers to support our vision for the product, and looking for a technology-minded, but customer-focused full-stack engineer to join our team. 


Why Now?

Thousands of Soapbox videos are created and shared by our customers every day. With the increase in remote work, which is causing companies and individuals to rethink how to gather and communicate, Soapbox is experiencing rapid growth and adoption across the world. 

As we support a rapidly growing base of customers, our goal is to ensure that the product remains simple and delightful to use; fast, reliable, and scalable; and able to handle an increasing amount of high quality video being produced and played by users across a number of browser combinations and devices. In addition, ensuring cohesion across Wistia’s platform, comprising our flagship video and audio hosting, marketing, and analytics services, will become even more critical as we scale. 


Our Ideal Candidate
  • Has seen the good, the bad, the ugly, and the just plain quirky of the internet.
  • Has multiple years of experience working in CSS, HTML, and JavaScript, and  and is excited to use it in ways that get into the guts of internet video and potentially messaging/chat applications 
  • Has strong back-end language experience, and not opposed to working with Ruby or Elixir  
  • Is excited by the challenge of having to make our product work fast and well in the wild, under all kinds of conditions (browser-specific constraints, connection speed constraints, etc).
  • Cares about increasing the accessibility of the web generally and video on the web in particular.
  • Has experience working on cross-functional product teams, and engaging with business problems, whether as a full time developer or freelancer.
  • Enjoys working with others to solve not just technical, but people, design, and product challenges.
  • Is passionate about helping other engineers grow.

Key Responsibilities 
  • Collaborating with product, design, and research leads to deeply understand the issues faced by our customers and their customers, the end users, and opportunities to address them
  • Work with the team inclusively to make technical and product decisions that are consonant with Wistia’s company values: simplicity, presentation, long-term company thinking, and creativity.
  • Take responsibility for scoping, technical design, and implementation of major features, as well as helping out with ongoing team activities such as bug fixes, responding to outages, addressing technical debt in the code base, working with our customer support folk to troubleshoot customer issues, and participating in cross-team discussions and initiatives.
  • Partnering with the GM on decisions about engineering processes and tools in order to enable the team to do their best work 
 Soapbox Team DNA

These are qualities we look for in Soapbox engineering positions, and why we feel they're so important. It's a mouthful--but if you'd like to gain a clearer picture of the team and culture you'd be applying to join, please read on. 

Values & Mindset
  • You are curious and enjoy learning. We’re constantly faced with the unknown at Wistia. How do we create an analytics tracking system for 360 video? How do we scale the data store for it? What does it mean for that system to be reliable, and how can we measure and achieve that?
  • You are generous with knowledge and support you provide to others. We believe in the adage “a rising tide lifts all boats”, and that the time we choose to invest in supporting each other is never wasted. Whether an IC or people manager, we value team members who give back.
  • You think for yourself and you're willing to speak up. We hire people because we value their thoughts, insights and experiences. These things matter a great deal more to us than conventional wisdom or herd mentalities in technical communities -- always think for yourself and don't hold back!
Team DNA
  • You are a cross-functional collaborator. Whether through pair programming, a whiteboard session, or a casual lunch conversation, collaboration helps the best ideas and practices to proliferate.
  • You're empathetic and emotionally intelligent. Sometimes things don't go smoothly. A customer gets frustrated, or a coworker does something that bothers you. Understanding where others are coming from, and being in control of and deliberate about how you respond to them, empowers you to solve problems while also being supportive of and sensitive to those around you.
  • You have strong communication skills. Each of us has only part of the overall picture in our head at a given time. Explaining ideas at an understandable level of abstraction, and to different audiences across the business, is critical to achieving a shared vision.
Development
  • You know your fundamentals. Fads and frameworks come and go. We’re less worried that you know the Next Hot Thing™ than that you feel comfortable dealing with the underlying data structures, algorithms, languages, and protocols that make web applications work.
  • You value simplicity. Blaise Pascal once wrote, "I'm sorry I wrote you such a long letter; I didn't have time to write a short one." Making things simple and elegant is deceptively difficult, but it’s worth the effort because the result is easier to understand and work with.
  • You are comfortable thinking about and in tradeoffs. Some decisions will always have a downside. Do we want our distributed database to be more consistent, or more available? Should we use a hosted product that will save us time now, but force us to move to a new system in a year? These are regular conversations!

About Wistia

We work hard to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. You can learn more about the type of company we’re building on our blog. Check out our Jobs page to get a feel for our culture and the benefits of working at Wistia.

We want you to grow, contribute, and have fun here! We know the biggest investment we can make is in our employees, so we provide:

  • A competitive salary
  • 401k with 3% company contribution, regardless of whether you make contributions
  • Profit Sharing!
  • Flexible hours
  • Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
  • Up to 16 weeks paid family leave
  • Flexible vacation and sick leave
  • Transportation subsidies
  • A convenient office just south of Central Square in Cambridge, MA. We're right on the Red Line, surrounded by great restaurants, parks, and even a dog park
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • PreactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • Maria DBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • SnowplowAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AbstractDesign
    • FigmaDesign
    • MarvelDesign
    • WhimsicalDesign
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

A couple blocks from Mass Ave in Central Square! We're spoiled with tons of delicious food options for all tastes.

An Insider's view of Wistia

How would you describe the company’s work-life balance?

Work/life balance at Wistia is great! I’m grateful to work somewhere that fully trusts me to manage my work and my schedule effectively and autonomously, especially when personal priorities are in the mix. I also love that work/life balance at Wistia involves some fun, in-office events like film screenings and board game night.

Scherezade Khan

Sales & Success Operations

What projects are you most excited about?

I’m always super excited about projects that positively influence the customer experience. On the analytics team, we’re really focusing on how to present data in ways that’ll help our customers draw insights, and use them to make well-informed decisions

Amy Guan

Senior Product Designer

How has your career grown since starting at the company?

I joined the team as the Social Media Coordinator a few years ago — I was really at the beginning of my career. Flash forward to today, and I'm heading up our Content & Creative team that's full of super talented folks, working on initiatives that are more exciting than I ever could've imagined, and I'm continuing to learn and grow every day.

Jenny Coppola

Associate Director, Content & Creative

How do you empower your team to be more creative?

Creativity is one of our four company values (https://wistia.com/about/values/creativity) and encouraged and expected from everyone in the company. We celebrate creativity in our twice monthly Show & Tells, at company hackathons, and at our annual Pitchfest event—an internal business pitch competition. We love creativity at Wistia!

Brendan Schwartz

CTO & Cofounder

What’s the vibe like in the office?

The vibe in the office is welcoming and fun. Can't get any better than having cold brew on tap! The moment I became a Wistian I felt that I was part of a great team of people that want nothing but the best for the company and its employees.

Angel Figueroa

Staff Accountant

What are Wistia Perks + Benefits

Wistia Benefits Overview

Wistia makes a point to invest in our people. That's why we cover 100% of healthcare for employees and all of their dependents. It's why we provide 16 weeks of parental leave not just for primary parents, but also for secondary parents. It's why we offer unlimited PTO. Take a look at some more of our perks and benefits.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Diverstia helps us build an inclusive culture. Ladybirds empowers women at Wistia.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
We have reached gender parity at all levels of the organization. From leadership, to mid level management, to the ground level we are about 50/50 men and women.
Unconscious bias training
We recently invited LifeLabs in to help us build a shared understanding and common language around unconscious bias and inclusive behaviors.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We celebrate difference at Wistia, and our ERGs are one of the best ways to do that. We support a number of different employee led groups for Wistians of backgrounds.
Hiring Practices that Promote Diversity
We're reaching the end of a pointed, actionable 3 year plan. We've put a significant effort behind understanding our biases, and intentionally seeking and celebrating difference on our team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance can be customized to meet employee's needs.
Dental Benefits
Wistia covers 100% of employee's dental plan, and their dependents.
Vision Benefits
Wistia covers 100% of employee's vision plan, and their dependents.
Health Insurance Benefits
Wistia's health insurance policy covers 100% of out of pocket expenses for employee and all dependents.
Life Insurance
Life insurance plan is customizable to employee's needs.
Pet Insurance
Mental Health Benefits
Untracked, unlimited PTO that we encourage to use for mental health days. We also offer an employee concierge service that helps match folks with therapists that align with our healthcare policy.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We don't call it matching. Wistia contributes 3% of employee's salary regardless of the employee's contribution (even if it's $0).
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is important. We provide up to 16 weeks of parental leave for the primary caretaker. We also provide 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Your schedule is up to you. Work from home when you need to, come and go based on what works for you and your team. What's important is that we're reaching our goals.
Remote Work Program
Family Medical Leave
Company sponsored family events
Last year, Wistia sponsored "Take your kid to work day".
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Sick days are considered part of your unlimited PTO. We don't define a cap.
Perks & Discounts
Casual Dress
Commuter Benefits
We pay 100% of your commuting costs.
Company Outings
WiSKIa (company ski trip), Pond Fest (day on the lake), this team knows how to have a good time.
Stocked Kitchen
Some Meals Provided
Employees get free lunch every Tuesday. There's always other free meals here or there too.
Happy Hours
Parking
We offer employees limited on-site parking.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Wistia offers employees professional development opportunities like annual individual budget for learning/training.
Diversity Program
Lunch and learns
Wistia hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
We don't define a percentage. Learning is important!
Customized development tracks

Additional Perks + Benefits

Wistia is a People First company. We believe in taking care of our people and rewarding them for helping to make Wistia awesome. We take play seriously, but what really makes us stand out is the way that we work. There is no team more creative and collaborative than Wistia (our biased opinion). Want to get an idea of what we mean? Binge some of our video content, and you might start to feel like you know us.

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