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Senior Software Engineer - Platform

| Greater Boston Area

Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company.   We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.   Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. 

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees.  Come join our growing team!

 

Position Overview:

The Sr. Software Engineer plays a key role in designing and implementing components and features of the Core platform. The Sr. Software Engineer works in close collaboration with QA, DevOps, Product Owners, Professional Services, and in some cases third party software vendors.

Essential Job Functions:

  • Contribute to the creation of a massively scalable, highly available SaaS platform.

  • Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies.

  • Responsible for troubleshooting and fixing issues.

  • Effectively communicate within and outside the team.

  • Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

  • Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Preparation, Knowledge, Skills and Abilities:

Required:

  • Bachelor’s Degree in Computer Science or similar field.

  • Six to nine years of relevant experience including hands-on coding in Java and other JVM based languages.

  • Must have experience with highly concurrent and multi-threaded systems.

  • Minimum of three years working on mission critical, 24x7, high performance and scalable systems.

  • Minimum of three years working on JEE and asynchronous messaging based technologies and distributed systems.

  • Minimum of three years working on SQL, databases and other persistence technologies using Java.

  • Experience working with all phases of the Software Development Lifecycle – ranging from architecture and design to implementation and testing.

  • Experience in writing design documentation, coding, and writing Unit and Integration tests.

  • Prior experience with architecture and design of components and features that are part of large enterprise architectures.

  • Experience with profiling and troubleshooting large scale, concurrent and multi-threaded JVM based languages (Java).

  • Must have strong testing, debugging and problem solving skills.

Pluses:

  • Master’s Degree in Computer Science or similar field.

  • Prior experience with NLP/voice technologies.

  • Prior experience with AI and machine learning technologies.

  • Enjoy coding and solving challenging and complex technical problems.

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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