Senior Software Engineer (Frontend, Backend, or Full Stack)

| Greater Boston Area

About Drift

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.


About the role

We look for engineers who are passionate and ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy. You may be involved in creating infrastructure that processes billions of messages a minute to extracting buyer intent and priority for conversations. You could also build tools to trace and visualize any message ever sent so our customers can zero in on giving the best buying experience. 



Who you'll work with

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities!

  • Carolina Lopez-Treviño, Tech Lead, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure.
  • Trevor Rundell, Director of Engineering, joined Feb. 2016. Trun is the go-to guy for anything tech or getting deep on a problem.
  • Maggie Crowley, Director, Product Manager, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today.

What you’ll be doing on the team:

Day 1 you will 

  • Use your onboarding time to learn how things work here and to practice writing and shipping software that makes our customers successful
  • Start to dig in and get the basics down (all of our systems, how your laptop works, and make sure you have the right Engineering access) 
  • Learn Drift-specific systems, product information, and review paperwork (we have to get that out of the way). 
  • Have lunch with your Tech Lead and maybe your team 

By the end of week 1 you will 

  • Get to know your customer - Every team at Drift owns a different area of the product and our Customers are a super important ingredient to how we build product! 
  • Have received a first look into Drift engineering systems, culture and product process through various conversations;
    • How Product Works at Drift 
    • Engineering Path of Success/ Path of Failure 
    • Auth & Debugging at Drift 
    • Customer-centered Engineering 
    • Review of Drift SDLC 
  • Have transitioned from onboarding to your new team 
  • Have your local dev environment set up and you will have completed your First-day ship!!! 

By the end of month 1 you’ll 

  • Meet all of your members from Design to Product and Customer Advocate! 
  • Work with you tech lead to identify the “small rocks” (aka Team Goals) for your first month along with any other goals. 
  • Also work with your tech lead to develop your list of personal/ professional goals. 
  • Get an intro to chat duty and how our CA team interacts with our customers on a daily basis.
  • Ramp up by engaging in these product processes at Drift;
    • Take ownership of a “small rock” from a 1-pager
    • Contribute to story time 
    • Participate in a green-lit kickoff 
    • Write code toward your “small rock” 
    • #Shipyard a completed product 
    • Measure your impact! 

You may be a fit for this role if you:

  • Enjoy working on the frontend, backend, or anywhere it takes to solve problems and delight customers
  • If you're exceptional in a few areas (ex: you're a CSS master or distributed systems guru)
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Enjoy working with a diverse group of people with different expertise
  • Can stitch together many different services and processes together even if you have not worked with them before
  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Uphold quality standards in engineering, security, and design

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] 



Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
More Jobs at Drift21 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Sales