Senior Software Engineer: Chatbot Authoring Tools (Backend or Full Stack)

| Greater Boston Area | Hybrid
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Senior Software Engineer: Chatbot Authoring Tools (Backend or Full Stack)Ship real value daily, for your customers

At Drift, we are working hard to grow the number of conversations people have to make our customers as successful as possible. Senior engineers at Drift push us further toward that goal by bringing their skills to bear on meaty technical challenges.


You will work on projects that span technologies, systems, and processes where you will design, test, and ship phenomenal code every single day. You will continue to validate your abilities in architecture, design, and operations to build features that power Drift customers around the world.

You will:

  • Be granted freedom, authority, and responsibility to make our customers successful
  • Work with a wide range of systems, processes and technologies and own problems from end-to-end
  • Uphold our Drift Leadership Principles and be the teammate you want to work with
  • Write software with outcomes in mind among the many codebases and processes you will encounter
  • Collaborate across the organization with other teams within engineering, sales, operations, and customer success

You may be fit for this role if you:

  • Enjoy working on tools, APIs, infrastructure, or anything it takes to solve problems and build better bots
  • If you're exceptional in a few areas (ex: you're a Python master, React guru, or AWS ops ninja); We like pointy people
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Are excited about collaborating with conversation designers, machine learning engineers, and natural language scientists
  • Can stitch together many different services and processes, even if you have not worked with them before
  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Bonus if you have experience with ML infrastructure / backend / frontend support
  • Uphold quality standards in engineering, security, and design

You might work on:

  • Build tools with React and Python that let non-engineers build bots capable of answering hundreds of questions asked thousands of ways
  • Generate reports from data in Redshift that tell customers how users have been talking to their bots
  • Design diagnostic systems to identify performance bottlenecks in our API infrastructure that could be in SQL, python, or other code
  • Develop a distributed task management back end that allows designers to automate testing bots with historic customer conversations

Who you'll work with:

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities!


  • Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure.
  • Trevor Rundell, Director of Engineering, joined Feb. 2016. TRun is the go-to guy for anything tech or getting deep on a problem.
  • Maggie Crowley, Staff Product Manager, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today.


What's it like to work at Drift?

We help companies build better pipeline faster by connecting them now with the people who want to buy now. Drift is changing the way businesses buy from businesses by building software tools that make conversational commerce accessible to anyone. We want the world to revolve around the customer, and we lead by example.


Drift hires people who want to make a difference in the lives of others. In product, we have engineers, PMs, and designers with broad sets of skills (from a variety of backgrounds) who are ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy—through this work, we're changing the global buying experience.


We look at Drift as a constantly-adapting learning experience; for all of us, we believe we're at the forefront of an enormous opportunity. We support one other in our curiosity and creation—which we pursue through small, frequent releases to see what works for our customers. We are enormously reflective as a team and knowledge-sharing across disciplines powers our day-to-day work.


Product teams at Drift are small by design. We want you to feel like you're part of a successful garage band. These teams are supported by centralized groups that build tooling and train on topics like UX, security, compliance, and leadership so we can get better as we grow larger.


We want to work in a company of positive, hardworking people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to succeed in their work, and to help other Drifters improve over the long term (by helping them get better at what they do).


We celebrate wins as a company. Whether it's sales bonuses, trips for team MVPs, or the most "high-fives", we celebrate one another as much as possible. We also have a culture of transparency that we carry on with extraordinary alignment, executive reports, and automated stats for everyone.


In both our products and our people, we aim to share the pains and successes of our customers. We are building a company that is abnormally successful. To do that, we need to both embrace tradition, and seek success that goes far beyond "the way we've always done things".

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our Boston Conversation Space is right in the heart of the Back Bay - this is a place where Drifters can gather and work, connect, eat, teach, learn.

An Insider's view of Drift

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

What are Drift Perks + Benefits

Drift Benefits Overview

At Drift, we value and are committed to each and every employee. Our goal is to provide an enriching environment where employees are engaged and are proud to be part of the Drift family. We continue to promote a culture of health and wellness, establishing a work environment that promotes a healthy lifestyle, decreases the risk of illness, and enhances your quality of life.

In addition to premium health, dental, and vision plans, we also offer generous PTO, parental leave, 401K matching, wellness perks and discounts, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a subscription to Headspace, and valuable discussions and trainings through our Employee Resource Groups.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Personal development training

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