Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Check out our team Life at Nuance!

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

We are looking for a detail-oriented Site Reliability Engineer with a strong attention to detail, problem solving & trouble shooting skills, a strong networking background, and experience administering Windows and/or Linux servers.  Responsibilities include:

• Keep Nuance Dragon Medical One’s global services available and ensure we meet our external SLAs
• Incident management – Ability to act in various roles during Critical Incidents e.g. DEFCON 1, DEFCON 2 and assist with post-incident reviews by writing and reviewing customer facing Root Cause Analysis (RCA) documents.
• Ensuring that work carried out by the Site Reliability team complies with Nuance best practices.
• Run our infrastructure with Azure DevOps pipelines, ARM/Terraform and SaltStack/Ansible.
• Participate On-Call by being available to discuss and resolve technical issues and escalations.
• Assist in team development growth by mentoring junior members of the team and ensuring tribal knowledge is documented to a high standard.
• Ability to operate in the high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities.

Years of Experience: 7+ years of Cloud technology & System Admin / Operation

Skills Required:

• Expertise Administering, maintaining the Linux and/or Windows.
• Experience with managing Azure Active Directory and On-Premises Active Directory.
• Hands-on experience with Azure Networking (e.g. deploying and maintaining Azure networking resources such as VNets, Address space allocation & subnetting, Network security groups, Network gateways, VNet peering, Network Virtual Appliances, Firewalls, Azure load balancers, network monitoring).
• Hands-on experience with Configuration Management technologies such as SaltStack, Ansible, Puppet, Desired State Configuration.
• Experience operating large scale production environments.
• Excellent written and verbal communication skills; willingness to present technical information to a group
• Manage and document tasks using Jira align / Jira / Confluence
• Monitoring system logs, system activities, network performance, cloud resources using tools such as Prometheus, Grafana & Azure Monitor.
• Grafana dashboard development using PromQL
• Hands-on Experience with Infrastructure as Code technologies such as ARM, Terraform
• Experience building highly scalable and available infrastructure on public could environments such as Azure.
• Knowledge of Internet technologies (DNS, HTTP, streaming, web servers, etc.)

Education Requirements: 

• Bachelor's degree in Computer Science, Engineering, or Information Technology/Informatics
• Azure Certifications such as AZ-104 Azure Administrator or AZ-204 Azure Developer Associate.
• RedHat Certified System Administrator (RHCA)

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.