Senior Site Reliability Engineer

| Greater Boston Area

Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Nuance's Healthcare division is looking for a Senior Site Reliability Engineering role who has development experience in Public cloud environments. This engineer will join the Site Reliability Engineer team to help deliver Nuance’s Healthcare solutions in the public cloud using latest and greatest cloud technologies. The role will be in the Site Reliability Engineering (SRE) team, working hand in hand with other SRE engineers and SRE architect to build new and maintain multiple existing data centers, create automated cloud deployments using Azure Devops, configure monitoring, logging, networking, etc.

  • Join the SRE team to build multiple new Azure Cloud data centers around the world.
  • Work with SRE architect and data scientists to define infrastructure requirements and design architecture to ensure the infrastructure meets performance and capacity requirements.
  • Implement best practices promoting service availability/reliability and fault tolerance.
  • Collaborate with Software development teams to ensure best practices are part of the software development design.
  • Design, implements, and maintain monitoring tools & mechanism to ensure high availability, latency, and overall system health.
  • Design and implement innovations that improve service reliability, infrastructure resiliency and security, and availability.
  • Serve as subject matter related to the service operations and second level of escalation for any issues in the Azure cloud data centers.
  • Troubleshoot and provide root cause analysis for issues spanning code, network, database, and system components.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
  • Develop and automate cloud deployment, post deployment validation, and other operational activities. (i.e. Continuous delivery pipeline).
  • Design and automate emergency recovery procedures and other tool sets to reduce manual work.
  • Collaborate with Product and software development teams to define Service level Agreements (SLAs), Objectives (SLOs), and indictors (SLIs).
  • Provide technical leadership and mentoring to other members of SRE
  • Participate in on-call rotation
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.

Qualifications:

  • Bachelor degree in computer science, information sciences or related field or equivalent experience
  • 5+ years proven development skills in one or more programming languages (e.g. Python, Java, .net C#, etc)
  • Experience in software development or Technical Quality Assurance or System/Network Administrative or Technical support who seeks to learn and expand their experience into the SRE role.
  • Experience in software development, automation, infrastructure as code.
  • Experience in support of distributed systems with Linux & Windows knowledge.
  • Experience in a role with hands on complex Technical Problem Solving as a daily duty.
  • Ability to operate in the fast pace environment
  • Self-motivated & willing to learn
  • Ability to work independently and as part of a team
  • Excellent Communication Skills
  • Be curious and ask questions

Preferred Skills:

  • Knowledge of administrative tools and protocols
  • Knowledge of Infrastructure as Code tools such as Azure ARM Templating or Terraform
  • Knowledge of Configuration Management tools such as SaltStack, Puppet or Ansible
  • Understanding and experience in cloud infrastructure and platforms, such as Azure
  • Agile development experience/understanding
  • Python /PowerShell or other scripting experience

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Technology we use

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

What are some things you learned at the company?

Our products help healthcare professionals spend less time doing documentation and more time with their patients. I love coming to work knowing that I get to collaborate with some of the smartest people in our industry; and because Nuance embraces and promotes diversity, I get to work with people every day who bring intelligence to life.

Tom

Senior Manager – Healthcare Business Continuity and Disaster Recovery

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Perks + Benefits

Nuance Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 20 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Parking
We offer employees Free on-site garage and lot parking.
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.
We also now offer 12 weeks of paid leave to care for a seriously-ill family member.
We also now reimburse up to $10,000 for surrogacy.

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