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Senior Salesforce Administrator

| Greater Boston Area

Job Description

The Senior Salesforce Administrator will play a key, highly visible, internal customer facing role on Salesforce.com projects which involves analyzing, building, integrating, testing and deploying Salesforce.com solutions. This role collaborates with functional leaders from various teams to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. This position is critical to understanding key metrics of the business and allowing the organization to continue to grow at a rapid pace.

What You’ll Do

  • Assist with the setup, configuration and management of Carbon Black’s Salesforce.com environment to support business needs and growth specifically related to the Sales organization. You will stay up to date on all releases from Salesforce and improve business processes by using the latest technology. 
  • Engage with Business Stakeholders to gather and analyze requirements, propose solutions that leverage Salesforce functionality and translate approved solutions into actionable work and deliverables.
  • Configure Salesforce.com custom objects, custom fields, workflows, installed packages, etc., and all other tasks as assigned.
  • Work in an Agile development environment as a member of the Development Team, coordinating with your Product Owner for priority and final expectations and participating in all Scrum ceremonies.
  • Support Salesforce integrations with other applications including but not limited to Marketo, Gainsight, NetSuite and Clari.
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
  • Participate in the evolution of team best practices, standards and policies.

What You’ll Bring

This position requires the successful candidate will have a proven and solid foundation of business process understanding and the ability to learn new processes quickly.

The Senior Salesforce Administrator must be comfortable working in a fluid, high-growth environment with a constantly evolving vision to keep pace with a fast-moving industry. A strong desire for success, a positive demeanor and an ability to communicate and build partnerships with cross-functional groups throughout Carbon Black are essential to this job.

  • Experience working in Agile methodology
  • 3-5+ years of Salesforce administration or related experience
  • Certified Salesforce Administrator 201 and Advanced Administrator 211
  • Mindset to design for processes that are repeatable and thus result in solutions that are scalable
  • Strong written and verbal communication skills
  • Excellent project planning and organizational skills; ability to manage multiple cross-functional projects simultaneously
  • Experience with managing and maintaining sandboxes, including deploying change sets
  • Ability to learn and adopt new technologies as well as staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas
  • Strong team player

Nice to Haves:

  • Consulting experience with Salesforce.com implementations, upgrades, integrations and customizations
  • Certified Salesforce Developer (402)
  • Experience with Visualforce, Apex development, Data Loader, Demand Tools, Jitterbit or other data load/mass update tools
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTMLLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Waltham HQ - 1100 Winter Street, Waltham Boston Location - 201 South Street, Boston

An Insider's view of Carbon Black

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.


Sr. Director, Corporate Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading edge technologies.


VP of Product Infrastructure & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties and sports leagues to philanthropy and learning and development, there's a ton of ways we get together. Also, a lot of communities were created by our employees, such as the Hiking Club, Women in the Workplace, and more.


Sr. Talent Brand Ambassador

What are Carbon Black Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
In our Waltham HQ location.
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
For our Waltham HQ
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
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