Senior Salesforce Administrator

| Greater Boston Area

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. www.indigoag.com

The role of the Senior Salesforce Administrator is to define, analyze, build & deliver value-added CRM solutions. The Senior Salesforce Manager will be responsible for configuring & managing Salesforce.com (SFDC) / CRM related enhancements and improving the overall end user experience. This “hands-on” role will lead cross-functional teams to ensure that the company’s tactical and strategic CRM objectives are met.

Responsibilities:

  • Become a go-to resource for questions, enhancement requests, and incidents regarding CRM / Salesforce.com (SFDC) functionality
  • Become a trusted advisor for the Commercial Sales and Marketing teams; partner with various departmental functions to deliver business solutions on Saleforce.com
  • Manage the design and implementation of various Commercial Sales improvement projects
  • Assist with the implementation of a data integration strategy connecting Salesforce with Indigo’s other systems
  • Capture user feedback on existing systems and suggest, prioritize, and execute system changes and improvements
  • Build strong collaborative relationships with Indigo’s internal/external developers, software engineers, and data scientists
  • Manage ongoing CRM support requests and system enhancements

Competencies:

  • Strong customer-focused mindset
  • Ability to understand business needs, translate them to technical requirements, and deliver value-added solutions
  • Ability to bring structure and organization to loosely defined requirements and processes
  • High level of focus on tasks, while effectively managing different priorities
  • Self-motivated, solution-oriented thinker
  • Excellent communication and listening skills
  • Highly flexible, team player who does what’s needed to get the job done
  • High-energy, results oriented performer who thrives in fast-paced, dynamic environments
  • Strong analytical abilities; able to present creative solutions in an organized manner

Qualifications:

  • 5+ years hands-on Salesforce.com (SFDC) Administrative / configuration / implementation experience
  • Strong architectural mindset, with advanced understanding of relational data and strong overall capabilities of the Force.com platform
  • Extensive experience with automating complex business processes using declarative features such as Process Builder, workflows, approval processes and validation rules
  • Skilled with creation of Salesforce Lightning components & solutions
  • Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with proven hands on experience building custom objects & solutions
    • Experience with Visualforce / Apex development preferred
  • Expert in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and Import Wizard
  • Experience managing CRM support models and with oversight of offshore / external 3rd party resources
    • Experience managing a developer team during a major project lasting at least 1 year preferred
  • Experience with Salesforce Service Cloud, Communities, and Einstein Analytics preferred
  • Experience customizing / supporting Apttus Contract Management (CLM) system, including Docusign
  • Experience integrating / interfacing different technologies within the Force.com platform
    • Experience with Oracle / SFDC integration preferred
  • Experience working in fast paced, dynamic environment managing systems and solutions for a global end user base
  • Can travel up to 25%
  • Bachelor’s Degree required. SFDC Certification preferred (Admin, App Builder, Developer, etc.)
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