We accept applications from remote employees in the following US states: MA, CO, CT, ME, NH, NJ, NY, RI, VT

Your Impact: 

edX’s Site Reliability Engineering (SRE) team is foundational to the success of our business’ growth and scale. We have come this far, educating 35M registered learners on edX.org, enabling them to advance their careers and their lives. As a testament to our team, our site scaled resiliently to support upsurges during Covid peaks:

Millions flocked to engage on our edX site, seeking quality courses for wisdom n' insight.
No fret, no pains, tigers sprang to the rescue: hardware, MTTR, services scaled per review.
Our foundation supported growth 5x, so learners kept learning in those crucial times.

The challenge now is to take our success to the next level. With continued growth, we benefit to adopt SRE principles throughout the engineering organization: enabling delighted autonomous teams who innovate with a desirable flow at an acceptable quality. As the senior manager of the SRE team, you will influence the organizational culture – making reliability a core principle for all business and engineering operations.

Your Team:

You will manage a highly talented group of senior engineers based in the US, with additional support from engineers offshore. The team forms a center of operational expertise for the organization, currently leading us in a transformational journey to containerized kubernetes clusters and modern configuration and deployment pipelines. In addition to providing these platform-level services, the team functions as an enabler for product delivery teams - with training, automation, and operational support.

You Will:

• Be a part of creating a diverse, inclusive, and equitable organization, with a blameless culture.
• Empower your team to lead strategic initiatives, with clear outcomes for accountability, leveraging their diverse strengths.
• Develop strong connections with the broader organization, enabling metrics-driven processes to meet service quality targets.
• Use data and work with stakeholders to make informed decisions about priorities.
• Partner with the open-source community to leverage their contributions and global perspectives.
• Own the hosting infrastructure, managing its budget, vendor relationships, and security compliance.

You Have

• 5+ years of software, SRE, or related experience in a customer-focused environment.
• 3+ years successfully leading a team of 5-8 engineers or more.
• Experience communicating with a variety of audiences, from engineers to upper management.
• Commitment to modern SRE practices like infrastructure as code, error budgets, automation, etc.
• Cloud infrastructure experience and familiarity with containerization and orchestration systems.
• A desire to seize the growth opportunities edX can offer.

Preferred Experience

• Coaching other leaders.
• Managing external contracts and vendors.
• Applying practices of customer-centricity to your team’s work.
• Evolving an ambiguous set of business requirements into a clear roadmap.

Why you’ll like it here: 

• edX is collaborative at its core. You’ll work within your team and across the organization, allowing for continuous learning and discovery.
• We’re on a mission to unlock our learners potential on a global level, seeking to create a more diverse, equitable and inclusive world. 
• We set outcomes that matter and provide value in all that we do, from building meaningful products to serving the edX community. 

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. 

That’s why we provide new employees with:

• Employee on-boarding and training sessions
• Personalized 30/60/90+ day plans
• Individual quarterly and annual goals 
• Career pathways 

And much more to support you in your personal journey at edX! That said, if this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you! 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together over 30 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.