Agero + Swoop
As the driver assistance category leader, we're at the forefront of a major industry transformation.
Medford, MA
Remote

Senior Front End React Engineer at Agero + Swoop

| Remote
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AGERO + SWOOP

San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup. 

Agero + Swoop are automating an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service. 

Swoop, Agero's next generation SaaS based platform powers thousands of tow operators and partners with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy.

Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers who are ready to join a fast paced team and make a big impact.

Learn more about our San Francisco and Boston based teams at:

  • https://www.builtinsf.com/company/agero-swoop
  • https://www.builtinboston.com/company/agero-swoop

ABOUT THE ROLE

Agero + Swoop has a vision to automate the roadside assistance industry. This means providing the car and insurance industry with a way to enter details about people who have broken down, then automatically determining the best quality and fastest response from thousands of towers and their nationwide fleet of tow trucks all running our towing app.

This creates interesting UI/UX challenges - we’re building something that no one else has built and we have three user perspectives on the same data.

We're using React on the Web, and React Native for iOS and Android.

RESPONSIBILITIES

  • Own the front end web code and experience
  • Help shape the front end architecture and institute best practices throughout our code base
  • Help grow and mentor the front end team to meet demand
  • Work with a designer / product manager to get new features out quickly and bug free
  • Convert Sketch files into functional styled components
  • Ensure cross-browser, cross-platform, and cross-device compatibility
  • Bring innovative ideas and solve complex technology problems

REQUIREMENTS

  • 5+ years professional experience in website or UI/UX development
  • 2+ yrs professional experience in a production React environment
  • Excellent knowledge of DOM, HTML5, CSS3 and Javascript
  • Experience using git with pull requests and code reviews
  • Valid US Work Authorization

NICE TO HAVE

  • Experience working with GraphQL
  • Experience working with Relay
  • Experience working with Rails API

We're highly automated with Github, CircleCI, Heroku, New Relic and PagerDuty managing our Deployment, Operations and Monitoring.

Join us as we help to make the roads safer - for everyone!

About Swoop

Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 125 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Here's a brief video about Swoop: https://vimeo.com/206753666.

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.

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Where we are

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employee's career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Engineering Manager

Agero + Swoop
Greater Boston Area
1 day ago
+38
We are searching for an exceptional engineering leader to help scale our engineering team and technology. Qualified candidates will be equally comfortable with technical leadership, people management, recruiting top talent, and hands-on development work. Our teams work on a variety of technically challenging problems in platform and API design, mobile and web application development, and much more. We are a highly automated team using continuous integration with model, integration, and system tests to build a high-quality product while maintaining a high velocity.

Roadside Development Manager

Agero + Swoop
Remote
2 days ago
+38
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Roadside Development Manager

Agero + Swoop
Remote
2 days ago
+38
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Roadside Development Manager

Agero + Swoop
Remote
2 days ago
+38
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Senior Ruby on Rails Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+38
AGERO + SWOOP San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance. Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. Nimble and energetic, our Swoop SaaS

Senior Quality Assurance Automation Engineer

Agero + Swoop
Greater Boston Area
4 days ago
+38
Perform Automation and Manual testing of Agero’s automated service request intake systems. Create new test cases, test plans, and test data for manual testing with the goal of moving these tests to automation. Write automation test scripts that leverage various test frameworks and tools such as Cyara and Selenium. Enhance our Mobile, Web, IVR/IVA, and API Automation frameworks and applications.

Business Process Consultant

Agero + Swoop
Remote
1 week ago
+38
About Agero: Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than

Field Operations - Client Services

Agero + Swoop
Remote
1 week ago
+38
About Agero: Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than

Team/Tech Lead Software Engineering

Agero + Swoop
Greater Boston Area
1 week ago
+38
ABOUT AGERO: As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.   Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are

HR Business Partner

Agero + Swoop
Greater Boston Area
1 week ago
+38
ABOUT AGERO: As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.   Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are