Senior DevOps Engineer
Swoop provides simplicity and peace of mind in the chaotic world of roadside assistance. Our parent company, Agero, is the market leader, providing roadside protection for 100M+ Americans and performing 12M roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup.
We are building a state-of-the-art cloud based platform for a multi-billion dollar industry. We use modern tools and technology to connect customers, towers and dispatchers in ways that dramatically improve their experiences. Our web and mobile platform is being used by enterprises and SMBs alike.
We're currently a RoR / Postgres / Redis stack hosted on Docker/Heroku, looking to potentially move to AWS.
We run React on the Web, and React Native for iOS and Android.
We're looking for a senior engineer looking to build a first class Dev/Ops platform.
Responsibilities
- Continually improve Devops tools, processes and procedures
- Build, maintain, and scale infrastructure for Production and Staging environments
- Deploy, manage, and support our environments, including troubleshooting of incidents
- Design automation frameworks, tools, and systems through continuous integration and continuous deployment that deliver the company's software into Staging and Productions environments in a very fast-paced environment
- Work closely with Development and QA teams to help ensure end-to-end quality.
- Work with third-party vendors to resolve infrastructure issues.
- Learn new technologies, architect, and implement new solutions to automate infrastructure.
- Bring innovative ideas and solve complex technology problems
Requirements
- 5+ yrs professional experience managing production environments in AWS / Heroku for high availability
- Experience designing and maintaining reliable, high-availability production systems and services
- Experience with package management and deployment systems
- Experienced in different scripting and or programming languages like Bash, Ruby or Python
- Monitoring automation; make sure that the correct monitors are deployed at the application level so that any failures can be quickly detected and repaired
- Experience with the administration of Redis/ElasticSearch/Postgres
- Strong understanding of network fundamentals (TCP/IP, HTTP, DNS, OpenVPN etc.)
- Valid US Work Authorization
- On-site only
Swoop provides simplicity and peace of mind in the chaotic world of roadside assistance.
Our software is automating an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service .
Swoop software powers thousands of local towing companies, solving their everyday business challenges, such as dispatching, reporting, invoicing, and CRM. We also partner with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy.
Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers who are ready to join a fast paced team and make a big impact.
About Swoop
Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 115 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.
Here's a brief video about our Company: https://vimeo.com/206753666.
Learn more at https://joinswoop.com
About Agero
Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.