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Salesforce Service Cloud Administrator/Developer

| Greater Boston Area

 

Salesforce Service Cloud Administrator / Developer

The Everbridge Salesforce Service Cloud Administrator / Developer provides support to the global Everbridge Support, Services, and Operations teams reporting to the Manager, CRM Systems.  The person filling this role will join the Corporate Business System staff supporting a complex and customized Salesforce.com environment.  As a Subject Matter Expert (SME), you will be part of a team responsible for the performance, processes, training, and integrity of the system. The Salesforce Service Cloud Administrator / Developer will conduct a variety of administrative, configuration, development, and reporting tasks in supporting the business teams (including options to assist with Sales Cloud).

Primary Responsibilities:

  • Provide SFDC administration including, advanced configuration such as managing custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
  • Solid understanding of the Service Cloud, Platform, and the App Exchange (Sales Cloud experience / knowledge a plus)
  • Leads and influences technical direction for large-scale, highly complex technical initiatives and/or projects requiring integration of cross-functional systems. Provides technical guidance in evaluating applications systems
  • Configuring and maintaining the functional objects of Service Cloud (will have the ability to assist in the support of Sales Cloud)
  • Ensure adoption and adherence to Salesforce.com governance framework and usage guidelines
  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity
  • Collaborates with the business to prioritize key business/technical initiatives. Utilizes expert knowledge of the customers’ business to recommend solutions and ensures business and technology objectives are met and maintained.
  • Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables
  • Gather project requirements, build project plan, execute plan, supervise testing, and deploy project changes in Salesforce.com

Qualifications:

  • Bachelor’s degree in a technical field and experience
  • 3+ years with Salesforce including configuration, development of visual force pages, apex classes and triggers
  • Experience with Salesforce service cloud with lightning preferred
  • Understanding of SFDC concepts and best practices. Able to identify the need and recommend the use of apex and Visual Force to meet a business requirement.
  • Strong technical writing skills. The ability to take the lead role in developing comprehensive functional specification documents, process flow diagrams, solution design documents, use cases, test plans, and training documentation.
  • Experience with JavaScript, JSON and developing integration processes using webservices API
  • Experience with Force.com technologies, including Apex, VisualForce, and Lightning components
  • Experience with Salesforce workflows, UI design, reporting, dashboards, and app rollouts
  • Excellent written communication, training, presentation, and organizational skills
  • Ability to display creative thinking and problem-solving skills
  • com Platform Developer certification is preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Everbridge Benefits Overview

Our benefits package is competitive and robust. Four weeks' vacation, eleven company holidays, and a flexible work from home policy, are just some of the highlights of what we offer to our team. Click the links below for details on what we offer to you and your family.

Culture
Volunteer in local community
Check out this blog post to see how our fellow #bridgers use their generous VTO benefit: https://medium.com/team-everbridge/giving-back-to-the-communities-where-we-work-and-live-1642296e8719
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
This program includes healthcare and dependent care management accounts to allow employees to pay out-of-pocket expenses with tax-free dollars.
Disability Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Dental Benefits
PPO in-network provides coverage for 100% preventative care and basic care and 60% for major services, up to $2,000 annual maximum.
Vision Benefits
A comprehensive vision plan, provided through MetLife, reduces costs for those who regularly see an eye care professional for eyeglasses or contact lenses.
Health Insurance Benefits
Everbridge offers two Preferred Provider Organization (PPO) options and a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option. All plans are managed by Blue Cross Blue Shield
Life Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Pet Insurance
Everbridge employees can ensure a long & healthy life for their pet by purchasing pet insurance through United Pet Care discount program.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employees can contribute from 1% to 25% of salary. The plan allows employees to make 401k contributions on pre-tax and after-tax basis. Employee chooses from various investment options.
401(K) Matching
Company match is a 50% match on the first 4% of salary contributed, up to the yearly maximum. Company matching contributions are subject to a three-year vesting schedule– 1/3 after one year, 2/3 aft
Employee Stock Purchase Plan
US employees may contribute up to 15% of base pay toward purchase of Everbridge stock. Stocks are purchased at 15% discount off market price. The ESPP has 2 six-month offering/contribution periods.
Performance Bonus
Depending on your position at Everbridge, you may be eligible for an annual performance based bonus at year end.
Child Care & Parental Leave Benefits
Generous Parental Leave
For birthing moms: 100% pay up to 10 weeks (coordinated with Short-Term Disability) For partners and adoptive parents: 100% pay up to 4 weeks
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Everbridge offers a number of remote positions, and our office-based positions are eligible for remote flexibilty, per manager discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Paid Volunteer Time
Full-time, US-based employees can take two days / 16 hours per year to participate in community-service activities that are company sponsored through a Pro Bono partner.
Paid Sick Days
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Our CultureBridge committee plans multiple company social events throughout the year including themed "Thirsty Thursday" events, annual holiday parties, summer outings, and more!
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
All office locations are stocked with snacks, and offer weekly Tasty Tuesday company catered lunches. We also offer seasonal cold brew, and Thirsty Thursdays.
Happy Hours
Every week, we host "Tasty Tuesdays" (free lunch) and "Thursty Thursdays" (company happy hour).
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

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