Salesforce Cloud Services Lead at Humana Studio_h

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Description

 

The Lead, Cloud Services Management enables cloud to provide optimal performance, continuity and efficiency in virtualized, on-demand environments. The Lead, Cloud Services Management works on problems of diverse scope and complexity ranging from moderate to substantial.

 

Responsibilities

 

The Lead, Cloud Services Management utilizes software that manages and monitors networks, systems and applications not only to guarantee performance to cloud software environments but also to better orchestrate and automate provisioning of resources. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

 

• Humana Salesforce Center team is an IT-driven CoE to ensure our investment in Salesforce technologies is properly leveraged and implementation teams are properly enabled to implement the latest capabilities effectively.
• This role primarily supports lead architects and IT-focused implementation teams including external vendors, peers in the department, escalations to vice presidents.
• Ensures Humana teams are carrying forward Architecture and Integration patterns, leveraging best in class capabilities, implementing to Humana standards. Helps with the enablement needs of new capabilities defining patterns for future teams and works with Salesforce and other vendors on roadmaps to meet Humana's needs. Will lead the cross-program architecture and integration needs.
• Must work with enterprise, domain, solution, application, cybersecurity architects as well as engineers, project managers, business analysts, etc in order to ensure best practices (Humana and Salesforce) are being followed and systems are being designed for interoperability and high performance. Must escalate progress, challenges and issues to the Enterprise Governance Team. Technology issues must be communicated to vendor(s) as well as prioritized roadmap needs with the business justification(s).
• Follows Salesforce product roadmaps to ensure standard functionality is being utilized.
• Partners with other Cloud implementation teams to ensure patterns for SaaS and PaaS are consistent across Humana.
• This position partners with other teams as a leader but will also support leading the cloud service management and architecture resources on the Humana Salesforce Center."

• Understands performance considerations, contract constraints, budget needs, financial impacts of decisions at all levels and builds monitoring and alerting to track Humana's implementations as they scale.

• Recommends and tracks training to all roles to ensure teams are equipped for working with new technologies.

               

Required Qualifications

  • a Bachelor's degree
  • 8 or more years of technical experience
  • 2 or more years of project leadership experience
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

 

Preferred Qualifications

  • Experience in Salesforce large scale implementations in the health or financial industry
  • Experience in Humana's cloud practices, Engineering processes, Domain architecture & integration patterns
  • Domain Architect Certification (Certified Application Architect or Certified System Architect)

 

Additional Information

This position is intended to work across all Salesforce, Heroku, Mulesoft implementations to carry forward knowledge, patterns and lessons learned. Candidate will be primary contact for certain orgs and capabilities but back up other Lead Salesforce Cloud Service peers when necessary. Highly collaborative environment requiring strong communication and technical skills.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AngularJSFrameworks
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    • Backbone.jsFrameworks
    • DjangoFrameworks
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    • SparkFrameworks
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    • TensorFlowFrameworks
    • CassandraDatabases
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    • Microsoft SQL ServerDatabases
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    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • DrupalCMS
    • WordpressCMS
    • SugarCMS
    • SalesforceCRM

Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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