Salesforce Administrator

| Greater Boston Area | Remote
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Company Description

As the industry leader in compensation data and technology, Payscale helps organizations #getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Job Description

What We Do: Revenue Operations is at the heart of delivering scalable and agile infrastructure and tools for our growing sales team and driving results for our 8000+ customers. We use data and technology to exceed customer and company goals and support critical business functions. We focus on driving sales automation, process and productivity, customer success, and revenue growth through automation and optimization.

What You Do: We are seeking a Salesforce Administrator to join our Revenue Operations systems team in a key role focused on using Salesforce and other business applications to drive automation and scale in our business processes and ensuring the support of our users.

Day-in-the-Life: As a Salesforce Administrator, a typical day may include the following…

  • Configuring Salesforce.com and related applications to meet the needs of user stories submitted from functional areas across PayScale.
  • Developing Salesforce and related systems through flow and process builder to scale and optimize key processes under the direction of a Salesforce Architect.
  • Providing technical consultancy on platform configuration, custom development, and maintenance.
  • Advising and leading troubleshooting, root cause analysis, and solution generation.

First Year in Role:

  • Month 3: You will have developed a solid understanding of our tool stack and business automation workflows. You will be engaging with multiple teams to identify issue root causes and collaboratively create actionable solutions.
  • Month 6: You will be able to independently lead projects to develop and implement scalable solutions across the organization.
  • Month 12: You will fully own advanced development projects that optimize the broader technical architecture and support improvement in the efficiency and effectiveness of our teams.

Qualifications

Experience:

  • Bachelor’s Degree preferably in Computer Science or Management Information Systems or Business / Economics
  • 2-3 years of CRM administration experience preferably in Salesforce
  • Salesforce Administrator required, Advanced Administrator Certification preferred
  • Experience using process builder, workflows, and approval process solutions
  • Apex and Visualforce coding experience nice to have
  • Advanced experience with large datasets, data warehouses, and using data manipulation tools such as Dataloader
  • Administration experience with 3rd party applications and integrations

Skills:

  • Self-motivated with a track record of continuous learning.
  • Strong problem-solving skills and the desire to improve processes and actively drive opportunities to resolution without supervision.
  • The ability to navigate ambiguity and prioritize effectively under pressure.
  • Project coordination and change management skills with a consistent track record of leading numerous (and simultaneous) projects to successful completion.
  • Comfortable in a fast paced dynamic structure with a strong desire to grow along with the company.
  • Demonstrable ability to build effective partnerships with business owners and technical partners.

Tools:

  • Primarily Salesforce along with other applications including Gainsight, DocuSign, Tableau, Pendo, Jira, & Confluence.

Additional Information

Hiring Process: “Change is the only constant in life (and Payscale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Recruiter Screen

2. Hiring Manager Phone Interview

3. Phone interviews with the team, including technical assessment

4. Hiring decision


Benefits & Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Flexible Paid Time Off program – most employees average around 3 weeks per year
  • 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

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Location

2 Adams Place, Quincy, MA 02169

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