Quality Engineer - CORE - Ninja
A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.
Responsibilities:
- Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
- Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
- Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
- Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
- Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field.
- Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
- Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
- Tracks digital escalations and create accurate responses for customers to better understand our product
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
- Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
- Act as a product “expert” for cross-functional team member questions and concerns
- Present status of activities and special projects to senior management regularly
Qualifications:
- Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
- 3+ years of related experience
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work in a fast-paced, deadline driven, high impact environment
- Strong verbal, presentation, and written communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to be a team player and work independently
- Ability to travel
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world. We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We take a team approach to our projects, where everyone has a voice. We want individuals to push limits, look outside the box and think the unthinkable. With the explosive growth we have been experiencing, we’re looking for motivated individuals to join us on our exciting journey. People need to think big, move fast and want to make a significant impact. Are you ready?