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QA Engineer

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

With shipping the Form 2 all around the world, ensuring customer problems are solved is imperative. This responsibility currently rests on our collective engineering team. We’re looking for a problem solving engineer to decrease the time to resolve software issues found by customers. From finding bugs in their infancy, to triple checking release builds, to interfacing with our Customer Support team - we’re looking for someone with a passion for making exceptional machines robust.

If you’re a meticulous and creative problem solver who thrives in interdisciplinary environments, join the Form Team as our QA Engineer.

The Job:

  • Assist Customer Support in investigating and debugging customer software issues.
  • Interact closely with Software team to understand the nature of the problem and come up with workarounds.
  • Use the first-hand knowledge you will gain helping customers to help implement better logging, fix bugs, and make other improvements and features in the code base to fix customer issues in a timely and efficient manner.
  • Test software releases and help design & build our test suite and QA/test procedures, to ensure a high level of quality is maintained.
  • Be the “glue” between Software, QA, and Customer Support. Engineers in this role may prefer to transfer full-time to one of these teams after 6-18 months in this role.
  • Produce and maintain documentation of work, and contribute regularly to the general Engineering body of knowledge.

You:

  • Have an engineering degree, CS is preferred
  • Have programming experience
  • A driven problem-solver, who is able to deeply investigate issues and find solutions
  • Passionate about helping customers get up and running, and get the most value out of their Formlabs products
  • A clear and patient communicator who can spend time on email, screen-shares, and phone with both Formlabs Customer Support and customers themselves to dig into software issues
  • Ready to dive in and learn whatever code / software infrastructure you don’t already know (application logging, Windows drivers, test suites, etc.)
  • Ready to work on self-directed projects with a high-caliber team

Bonus Skills:

  • Experience in CAD software and 3D printing
  • Experience in either Customer Support
  • Experience in QA/Testing

Our Perks:

  • Flexible Vacation
  • Generous premium coverage for medical, dental, and vision plans
  • Fully stocked kitchens and catered lunches three days a week
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Read Full Job Description

Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

Formlabs

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Formlabs

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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