Mainstay is seeking a Product Delivery Manager to produce content, manage projects related to our bots and add thought leadership and key partnership to our growing Workforce focused product.This position will contribute to our efforts to enhance the workforce experience by developing a bot persona that is highly conversational, interactive, supportive, and enjoyable. 

About Us

Mainstay is seeking to enter a new market in the employment space and we’re looking for new team members to innovate on this business line. We are a small entrepreneurial team, working alongside a larger organization, to help drive future growth and opportunity for the company.

The Product Delivery Manager will have the opportunity to help shape this new business line. Through developing the language of our bots, identifying and executing on workflows that drive impact at scale and developing deep customer knowledge that empowers them with our solution oriented product to showcase real value in solving their workforce challenges. 

At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework - everything we do is designed to help people take the next step toward achieving their goals.

Key Responsibilities

• Conversation Design: Produce engaging and impactful content to support a wide variety of personas, empathizing with their needs and supporting them effectively
• Project Management: Manage multiple priorities simultaneously, manage workflows related to our product and customer support, and coordinate with internal and external stakeholders effectively
• Workflow Management: Support our customers and their end users through management of successful workflows that take customer challenges and/or success metrics and improve outcomes once executed on
• Work cross-functionally to develop content to support new types of end users and partners
• Help to define and develop overall voice and personality of our bots in their role as trusted, empathetic assistants to a variety of workforce groups
• Iterate and incorporate feedback as our bot personalities evolve along with their conversational functionality

Qualifications

• Excellent communication skills, both verbal and written
• Excellent copywriting skills - be able to write concise and digestible copy
• Impeccable grammar
• Solution oriented mindset
• Flexibility
• Customer Focus

Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions one here we’re at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.