Product Adoption Engineer at Acquia

| Greater Boston Area
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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia is seeking a Product Adoption Engineer to join our US Pre-sales team – someone to excite and enable our customers. 

In this role, you will:

  • Develop a deep knowledge of Acquia’s products, solutions, and value propositions
  • Inspire our customers with great solutions for their challenges and questions through enablement engagements and presentations
  • Assist and advise on standard methodologies and effective use of Acquia’s products, providing a clear path to product adoption
  • Collaborate with Account Management, Customer Success Management, and other post-sales teams to resolve strategies for impacting customer success
  • Become a  technical advisor for our customers, providing technical guidance and training
  • Conduct one-on-one sessions with customer technical teams to identify and overcome potential hurdles in adoption of Acquia products and services
  • Engage with peers on technical matters and helps educate others on Acquia’s key values and benefits
  • Provide customer-oriented feedback to internal product development groups to guide the future direction of Acquia products

The ideal candidate has the ability and desire to develop a proven and demonstrable understanding of SaaS software ideally in web development / content management and / or marketing technologies. You should be confident and comfortable with illustrating your ideas in written, verbal and visual forms.

Summary:

Acquia’s Product Adoption Engineers work with our existing customers to promote our products and ensure product adoption to accelerate business value and return on investment.  You’ll work closely with our Customer Success and Account Management teams to ensure customers are maximizing their return on investment.  You’ll play a critical role in building and sustaining customer relationships while driving adoption of Acquia products.  You’ll act as a technical domain expert, building trusted relationships with technical teams and ensuring customer adoption through technical training.  You’ll bring feedback from customers back into the development of new products and processes.  The Product Adoption Engineer is a high impact, high visibility role that works closely with post-sales teams to impact customer success and drive adoption in accounts.

Required Education and Experience:
  • Bachelors or Technical Degree required with strong preference for a Major or Minor in Computer Science, IT, Information Services or similar
  • 2-3 years of experience in customer success, support, solutions or related role
  • Strong problem-solving skills, curiosity, intelligence, initiative, and the ability to thrive under pressure
  • Excellent customer focus with a patient, caring, friendly and always professional demeanor
Desired Knowledge and Skills:
  • Proficiency with front-end technology stack (HTML, CSS, Javascript)
  • Curious by nature and often learning something new in technology
  • Has a customer-first mindset and is passionate about serving customers
  • Positive, self-starter attitude
  • Has a desire to go in-depth on technical solutions
  • Has had hands-on knowledge with some of the current industry leading technology
  • Demonstrates an ability to learn new technologies and effectively communicate those concepts to others
Professional Skills:
  • Outstanding interpersonal skills (detail-oriented)
  • Excellent communication skills
  • Demonstrates good questioning techniques and effective interpretation skills
  • Passion for customer-oriented problem solving
  • Excellent customer-facing skills with experience in technical training
  • Demonstrates ability to work as a team on large complex projects
  • Possesses an effective presentation capability with both small and medium sized audiences
  • Comfortable balancing multiple concurrent opportunities and delivering on time
  • Passion for open source and for helping us build a hot and growing start-up
  • A keen interest in learning Drupal and relevant WCM application architecture
  • Drupal knowledge is not required, experience in relevant WCM or Marketing technologies is strongly preferred.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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