Position summary
Nuance has an exciting opportunity for a Senior Software Engineer to join a world-class team maintaining and evolving industry leading IVR & messaging platforms. The candidate will work on an Agile Scrum team to design, implement, and maintain robust and scalable IVR & messaging solutions, and will have a direct impact on the cloud-native evolution of platforms that millions of users interact with every day.
Principal duties and responsibilities
• Produce high quality and well-documented code for various platform components in multiple programming languages.• Architect & build next-generation cloud-native IVR platform & messaging microservices.• Collaborate with development and operations teams to design and implement cloud-native DevOps standards and CI/CD pipelines.• Work collaboratively with support teams to analyze and resolve incidents for both on-premise and hosted deployments.• Analyze product requirements and customer needs, to write both functional and technical specifications for application components as well as major features/versions.• Participate in all phases of the software development cycle as part of a multi-functional Scrum team.• Implement and maintain both unit tests and automated functional test coverage in collaboration with quality engineering Scrum team members.
Knowledge, skills and qualifications -
Education: Bachelor or Master Degree in Computer Science/Engineering
Minimum years of work experience: 5yrs
Required skills:
• 5+ years of experience programming Java, C/C++ and/or C# .Net in multi-threaded applications,• Experience designing, building and delivering cloud-native microservices,• Extensive experience with IVR technologies including VoiceXML, MRCP, as well as ASR platforms and APIs,• In-depth understanding of VoIP including the ability to debug calls using network packet captures,• Ability to quickly learn, efficiently and flexibly work with various technologies in heterogeneous environments,• Ability to scope work taking technical, business and time-frame constraints into consideration,• Highly independent and capable of fulfilling multiple project commitments concurrently,• Excellent technical analytical, debugging and problem-solving skills,• Strong verbal and written communications skills and ability to interact with both technical and business people,
Preferred skills: • Experience with Agile/Scrum development methodology,• Experience with relational databases such as SQL Server, Oracle & MySQL,• Experience developing network applications, TCP/IP communications, gRPC, HTTP, REST, WebRTC, WebSockets,• Familiarity with Microsoft Visual Studio as well as Linux build and debugging tools,
#LI-Hybrid
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.