Principal - Site Reliability Engineering

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Description

The Principal Site Reliability Engineering Leader will be accountable for leading a team of individuals who are responsible for driving technology & systems quality, resiliency, availability and operational efficiency improvements across the enterprise.

Responsibilities

Responsibilities:

  • Build & lead a multifaceted team focused on driving improvements in tech quality, resiliency and availability as well as spreading Humana’s best practices and requirements for Site Reliability Engineering
  • Ensure technology operations consistency across the enterprise by influencing and coordinating closely with IT Operations Directors in both the development and infrastructure spaces
  • Create enterprise wide status reporting reflecting the coordinated quality, resiliency and availability improvement efforts from across all technology areas
  • Drive efforts across the enterprise focused on Major Incident and IUM reductions
  • Establish and evolve SRE best practices in coordination with Engineering, Security and Infrastructure teams
  • Build out a strategy and best practices in the creation of a consistent “Go For Green” process to be used across the enterprise for systems supported by SRE
  • Work closely with the SRE Towers, DRO, AIOps and Automation teams on designing, coding and implementing selected critical improvements that improve resiliency, quality and availability or reduce human effort
  • Develop and nurture critical feedback loops between technology and business operations functions to create knowledge and actionable insights which can be used to drive improvements
  • Ability to make solid business decisions in a dynamic and fast-paced environment.
  • Strong leadership and people management skills.

               

Required Qualifications

  • Full understanding of Humana’s SRE function or of SRE capabilities in general
  • 10+ years of previous experience in a large application or infrastructure support environment
  • Demonstrated and advanced skills in Command and Control on major initiatives 
  • Ability to lead and influence diverse team members who may not all report to you
  • A leader in Strategic and Out-Of-The-Box thinking
  • Demonstrated ability to go beyond what is asked for and envision and deliver what is needed
  • Ability to inspire a team of direct reports focused on driving system improvements
  • Ability to engage with leaders at the VP level and above, both in technology and business

 

Preferred Qualifications

  • Bachelor’s or Master’s Degree in Computer Science, Computer Information Systems or other related fields
  • Lean or Six Sigma experience
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

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