Principal - Site Reliability Engineering at Humana Studio_h

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Description

The Principal Site Reliability Engineering Leader will be accountable for leading a team of individuals who are responsible for driving technology & systems quality, resiliency, availability and operational efficiency improvements across the enterprise.

Responsibilities

Responsibilities:

  • Build & lead a multifaceted team focused on driving improvements in tech quality, resiliency and availability as well as spreading Humana’s best practices and requirements for Site Reliability Engineering
  • Ensure technology operations consistency across the enterprise by influencing and coordinating closely with IT Operations Directors in both the development and infrastructure spaces
  • Create enterprise wide status reporting reflecting the coordinated quality, resiliency and availability improvement efforts from across all technology areas
  • Drive efforts across the enterprise focused on Major Incident and IUM reductions
  • Establish and evolve SRE best practices in coordination with Engineering, Security and Infrastructure teams
  • Build out a strategy and best practices in the creation of a consistent “Go For Green” process to be used across the enterprise for systems supported by SRE
  • Work closely with the SRE Towers, DRO, AIOps and Automation teams on designing, coding and implementing selected critical improvements that improve resiliency, quality and availability or reduce human effort
  • Develop and nurture critical feedback loops between technology and business operations functions to create knowledge and actionable insights which can be used to drive improvements
  • Ability to make solid business decisions in a dynamic and fast-paced environment.
  • Strong leadership and people management skills.

               

Required Qualifications

  • Full understanding of Humana’s SRE function or of SRE capabilities in general
  • 10+ years of previous experience in a large application or infrastructure support environment
  • Demonstrated and advanced skills in Command and Control on major initiatives 
  • Ability to lead and influence diverse team members who may not all report to you
  • A leader in Strategic and Out-Of-The-Box thinking
  • Demonstrated ability to go beyond what is asked for and envision and deliver what is needed
  • Ability to inspire a team of direct reports focused on driving system improvements
  • Ability to engage with leaders at the VP level and above, both in technology and business

 

Preferred Qualifications

  • Bachelor’s or Master’s Degree in Computer Science, Computer Information Systems or other related fields
  • Lean or Six Sigma experience
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Technology we use

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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