Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Check out our team Life at Nuance!

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

The Principal Site Reliability Engineer will work in Nuance's Healthcare division and drive the automation and deployment of SaaS products to the cloud. We are looking for an individual with a passion for both development and infrastructure expertise, who dreams of programmatically controlling the full stack needed to run high quality SaaS products.  Will be part of a dynamic team, collaborating with our R&D organization to build out a release pipeline for their products and services.  Will be participating by helping to ensure and architect the infrastructure portion of the service stack has an SDLC and automating the processes and environments force quality and correctness into the dev/test cycles prioritizing service Availability, Performance, Capacity, Security and Compliance. 

The successful candidate will be recognized as a powerful voice in the SRE/infrastructure-as-code domain, able to articulate deep and broad knowledge in a SaaS environment.  

Responsibilities: 

• Drive architectural evaluations including requirements gathering, POCs for technology within the platform space such as caching layers, application servers, data repositories and more. 
• Ensure that new and existing products support automated deployment. 
• Participate in the testing of functionality, operability, deployment, and performance for application or infrastructure changes. 
• Participate in tool authoring, integration, and extension. 
• Drive, define best practices for monitoring, security, and logging 

• Mentor junior engineers and those to whom SDLC over Infrastructure is still unknown. 

Qualifications: 

Number of Years of Work Experience: 8+ 

Required Skills: 

• Linux and Windows administration and/or expert knowledge. 
• Experience in a SaaS environment within a public cloud and cloud computing best practices. 
• Strong opinions on monitoring and management for the full stack. 

• Strong deductive and analytic capabilities which demonstrably lead to fast resolution and subsequent proactive action. 
• Configuration management (Ansible, SaltStack, Puppet or Chef) and dev pipeline management (Jenkins, ADO, etc.) 
• Experience with software build and release engineering. 

Preferred Skills: 

• Terraform 

• Azure  
• Prometheus 
• Azure SQL or Cosmos DB 
• Tomcat 

Education:  

B.S. in Computer Science or related discipline 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.