Principal Site Reliability Engineer

| Greater Boston Area
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
We are Acquia. We are building for the future of the web, and we want you to be a part of it. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal.

Our architecture group is looking for a Principal Site Reliability Engineer (a.k.a. Site Reliability Architect) to create frameworks that combine engineering and application development to drive operational stability. You will work with engineering and platform teams that develop and support some of the latest technologies focused on the public cloud and containers.

About you...

As an experienced SRE professional, you work with the core teams combining software practices and engineering to strengthen the application/system reliability along with operational support. Your hands-on knowledge in system design, application development, testing, and operational stability helps transform the way the teams are operating to ensure they deliver high-quality products. You enjoy being instrumental in establishing best practices and tooling to automate operational processes.

About the SRA role...

  • This role can be filled in our Boston, MA or Portland, OR office
  • Architect a new common framework to establish an SRE Model across multiple teams
  • Develop new processes to prevent problem recurrence; automating response to all non-exceptional service conditions
  • Enhance SLO trending and centralized reporting
  • Identify opportunities to improve architecture/engineering practices
  • Mentor staff to replace manual processes with automation
  • Coach teams to enhance incident response handling
  • Collaborate across all level of the organization to drive the SRE model

The ideal candidate has...

  • Bachelor's degree in one of the following: Management Information Systems, Computer Science, Software Engineering, Technology, and/or other related fields of study
  • 5+ years of experience as a Site Reliability Engineer
  • Ability to apply a systematic approach to solve problems with a sense of ownership and focus
  • Effective communication skills with the ability to articulate technical details to different, sometimes non-technical audiences
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Advanced experience in supporting enterprise container based platforms
  • Experience in cloud technologies such as architecting, developing or maintaining cloud solutions in public cloud environments (AWS/GCP)
  • CI/CD - Deployment pipeline experience (Jenkins, Ansible)
  • Familiarity with REST API design
  • Devops container/orchestration tools (Kubernetes, Docker, Puppet, etc)
  • AWS Deep knowledge
  • Good knowledge of Python, GO, or similar scripting languages
  • Experience with Configuration Management systems
  • Knowledge of Unix/Linux based systems, and experience troubleshooting applications running on these systems
  • Experience with software lifecycle including design, implementation, and delivery
  • Agile environment experience

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases


Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!

An Insider's view of Acquia

What are some social events your company does?

The Boston office partnered with the Department of Children and Families to pair employees with the holiday wish lists of children in DCF care. In December, 2017, we helped fulfill the wishes of 200 children through gifts of toys and clothing.

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

I believe we will see even more significant technology-driven changes in our lives in the next decade or two . . . I am optimistic that the good in us will prevail and that we will achieve a more just society driven by technology. I am proud to be a part of the software industry which is a major factor in this technological advancement of humanity.


Manager and Principal Software Engineer

How does the company support your career growth?

Our people are motivated by professional growth and development, and every day, there’s an opportunity to learn something new that can help you develop your career. We have a really strong peer-to-peer learning culture, and our internal mobility program encourages Acquians to explore new roles within the company.

Amy P.

Senior Director, Global Talent Development

How do your team's ideas influence the company's direction?

Acquia’s made an invaluable impact to raise the profile of the amazing creative and technical work that’s happening across the city. Innovation in Boston spans AI to cryptocurrencies, security and fintech. We’re driving innovation around the customer experience, and Boston is a great place to do that.


Senior Vice President, Product

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

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