Principal QA Engineer (Manual)

| Greater Boston Area

Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients

Job Summary

Principal QA Engineer

 

Position summary

Nuance is currently building a completely new product which combines our successful speech recognition technology with language understanding to take even more work off doctor’s shoulders. This product will be highly innovative and is intended to achieve something currently not available anywhere in the medical (or any other) market. The new software will be running in the cloud and needs to be highly scalable to support the anticipated user group – a significant percentage of medical professionals in the United States.

 

The Principal QA Engineer we are looking for will work with a team to test web, mobile, and server software.  The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules.

 

You will be working with an enthusiastic and highly skilled team in an international company. The team designing the new product is primarily located in Burlington and Vienna. Ability to communicate clearly and succinctly both in written and spoken English is a must. Experience working with a distributed team is a plus.

 

Minimum Years of Work Experience: 8+ years

 

Principal duties and responsibilities:

  • Devise, document, and execute detailed test plans for all assigned projects.
  • Conduct comprehensive testing on all software products and applications.
  • Evaluate and test software programs to verify all assigned projects function according to internal and external user requirements.
  • Ability to create and execute test scripts for both manual and automated.
  • Identify, troubleshoot, debug, and resolve defects in software and related systems on an advanced level.
  • Write test documents including test plan, test cases and test summaries.
  • Ability to document knowledge of product and processes.
  • Perform hands-on QA including data quality/integrity for new features and regression testing.
  • Provide detailed report and analysis of all defects, risks, and issues identified during testing of all assigned projects.
  • Work together with developers to resolve all identified defects, risks, and issues identified during testing of all assigned projects.
  • Review support documentation for accuracy and usability.
  • Assist with troubleshooting production-level issues, and support for production releases.
  • Prepare projects for end-user testing.
  • Contribute to the continuous improvement of quality processes including, Required Documentation, and Testing Processes
  • Liaise with internal teams (e.g. developers, QA, and product managers) to communicate progress and testing status

 

Required skills:

 

  • Confident, self-motivated, with good communication skills and work independently with minimal supervision.
  • Excellent knowledge in the QA process, writing and executing test plans and experience in Agile/Scrum methodology.
  • Strong skills in scripting and automating processes.
  • Experience in manual testing of browsers, iOS and/or Android applications.
  • Proven analytical and problem-solving skills in an IT environment.
  • Exceptional ability to quickly understand and work with application functionality and system technology (OS, APIs).
  • Ability to multitask with proven tight deadline experience in a fast paced and dynamic environment.
  • Strong knowledge in tools, like SilkCentral, JIRA, and Confluence.
  • Continuous education - staying up to date with testing tools and test methodology.
  • Experience with performance and/or security testing is a plus.
  • Good knowledge in Health care software testing and familiar with medical terminologies 
  • Experience in testing speech recognition software is a plus.

 

Preferred skills: Strong Agile knowledge and Experience and healthcare software testing knowledge

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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