Chewy
We're on a quest to help people connect through pets.
Boston, MA

Manager, Reliability Engineering (K9)

| Greater Boston Area
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Our Opportunity:

Chewy is looking for a Manager, Reliability Engineering for a new K9 team that can be based in either Boston, MA, Seattle, WA or Dania Beach, FL. As the Manager, Reliability Engineering (K9) at Chewy, you’ll lead a team of Reliability Engineers that are focused on ensuring customer experience is always optimal, with recovery and reliability of Chewy.com as top priority. This K9 team will work for the customers ensuring that recovery of any site degradation and making sure that Chewy’s ability to recover is fast and seamless.

What you'll do:

  • Manage a team of engineers to create the foundations of reliability for Chewy.com
  • Lead and develop people reporting to you with career development plans, and promoting overall cultural positivity.
  • Provide the framework of reliability that can be measured and reported to our customers with the proper processes in place to scale.
  • Lead Major P1 incidents as the technical lead to recover experience of any degradation to customer experience.
  • Provide a framework in which processes and manual intervention is automated and optimized.
  • Provide technical leadership to your team and the broader Chewy organization and tech teams to identify, and strategize how reliability can be structured throughout the entire site.
  • Collect and report on Key Performance Indicators that showcase the overall Reliability of Chewy.com
  • Partner with other groups in IT Operations, including Platform, Performance Engineering, and Operational leaders to build, improve, and solidify the K9 CORE objectives.
  • Establish strong working relationships at all organizational levels and across functional teams and organizational boundaries
  • Own, configure, and define observability tools with alerts, dashboards, and reports that showcase the overall health of Chewy.com.
  • Work with others in IT Management to drive best practices in platform development, deployment, and management
  • Position may require some travel (20%)

What you'll need:

  • Minimum of 10 years of combined experience in the Site Reliability, or DevOps equivalent field.
  • Proven ability to lead teams across multiple locations/geographies
  • Knowledge of Service Level Objectives, and measuring reliability of services.
  • Experience with cloud services such as AWS, and the supporting technologies
  • Deep knowledge of cloud technologies, networking, and security
  • Experience with monitoring tools
  • Experience building systems with micro services and/or deep knowledge of SOA
  • Ability to debate openly and honestly
  • Experience with leading large scale major incidents to resolution
  • Highly motivated to research and self-study to keep technical, business, and leadership skills relevant in a highly complex environment
  • Have a metrics and automation mindset with a crave to improve and push the bar of excellence.
  • Excellent verbal and written communication skills with great attention to detail and accuracy
  • Bachelor’s Degree (MIS or CS preferred) or equivalent work experience 

Bonus:

  • Experience working in an Agile/Scrum environment

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager
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