Hop on the Rocketship 

Thrasio is a next-generation consumer goods company reimagining how the world’s most-loved products become accessible to everyone. We use a deep understanding of rankings, ratings, and reviews to identify and acquire quality brands and use world-class expertise and data science to make their products better or create new ones to meet changing customer demand.

We’ve got huge goals, and every Thrasher plays an integral part in getting us to the stratosphere. That’s why we only bring on people who think positively. Who look out for the team. Who tell their egos to take a hike while they get the job done right.

From the moment you hop on our rocketship, we give you the freedom you need to take big swings and push what’s possible to get us there. And if you fail, it’s cool—we know you’ll grow spectacularly. What matters is that you’re helping impact millions of people around the world who use our products everyday.

Because with every new spatula, pillow, or marker brand we acquire, with every coffee roaster or body wash we develop, our goal is to provide people everywhere with what they need to make the most of every moment - ensuring that what gets delivered to their door delivers. 

The Role:

Manager of Engineering Operations & Communications, reporting to the Director of Technology Operations & Communications within the Technology department. Thrasio is seeking an outstanding leader for our Technology org’s growing Operations & Communications team. Engineering Operations empowers the engineering team to be as effective as possible. As the leader of the Engineering Ops & Comms team, you will partner with engineering leadership to develop cohesive strategy, drive outstanding execution by developing best practices and operational standardization, and grow a team of your own to do so at scale. Ideally, you have experience working both at the strategic level and investigating systems and workflows to drive process improvements across our data connectivity, data warehouse, and business services team. You are both a great teammate as well as a business innovation driver that enjoys results-oriented challenges in a dynamic environment. You not only understand the startup landscape, but you also believe in Thrasio's mission to deliver world-class products all over the world.

Responsibilities Include

• Manage the engineering tech stack, establish internal best practices, and ensure team members are using tools effectively in order to improve our processes as a team.
• Assist in company-wide communication regarding updates and progress and documenting standard operating procedures for doing so.
• Lead internal and external communication, prioritizing between company-wide announcements, product launches, team wins, urgent notifications, etc.
• Develop and document communication structure for our Engineering Teams including: Standardizing sprint planning process, creating an engagement strategy for how business stakeholders should engage with specific engineering teams, launching and scaling service desks in coordination with the Program Management Organization (Ex: Data Analytics/Data Science Service Desk) and developing a system of response once a request is submitted.
• Shepherd prioritization of senior leaders
• Analyze and translate quantitative and qualitative data into company-wide level comms that can be understood by non-tech stakeholders
• Establish and build on Thrasio's vendor relationships, utilizing their strengths to problem-solve current roadblocks
• Assist in auditing leaders and process, proactively installing necessary ops to drive initiatives forward
• Benchmark current state OKRs and provide monthly updates to the department, identifying enhancement opportunities and utilizing data to understand the scope, impact, and priority of projects
• Ensure that we have a defined set of steps for sourcing, interviewing, and making decisions on engineering candidates
• Drive the execution on those improvement efforts through close-knit partnerships with our end-users, stakeholders, and partners
• Serve as a thought partner to the Director of Technology Operations and Engineering directors/managers, helping determine priorities and execute tech’s vision

What you bring to the party:

• Bachelor's degree (bonus points for Engineering, Computer Science, Business or Operations background)
• Minimum 4 years of combined professional work experience, strong preference for operations background combined with engineering experience
• A demonstrated record of strong engineering management and driving results (bonus points for e-commerce), ideally with internal end-user tools & systems
• Strong quantitative reasoning and ability to proactively deep dive and dig into data and KPIs to assess internal user behavior and to identify key improvements to the tool sets
• Demonstrated ability to work independently and motivate and lead teams to move beyond existing practices
• Aptitude for creating structure in ambiguity
• Advanced communication and interpersonal skills
• Technical and analytical aptitude or background
• Excellent problem solving and troubleshooting

THRASIO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONSIDERS ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY, AGE, OR NATIONAL ORIGIN. FURTHER, QUALIFIED APPLICANTS WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF DISABILITY, PROTECTED CLASSES, OR PROTECTED VETERAN STATUS. THRASIO PARTICIPATES IN E-VERIFY.

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.