At Tripadvisor, we believe there’s good out there. We understand that travel brings out the best in us, while lifting deserving businesses and strengthening the communities we meet along the way. We know that as the world’s largest travel site, we’re here to inspire and empower people to explore our world with confidence — and share their trip experiences with others. And every day, we see our ideas come to life in work that enables travellers to discover all the good the world has to offer. As part of the Tripadvisor team, you’ll have the opportunity to do the same.  

As part of the Tripadvisor Localization team, you will drive Localization QA initiatives across 22 languages and 36 non-English Points of Sale (POS) to ensure we deliver a great user experience for travellers all around the world. You will lead discussions around how we operationalize and institutionalize Localization QA on all platforms, act as a strategic and influential partner to all relevant teams, and lead the Localization QA team that helps ensure a quality localized experience. To be a successful candidate, you will be an independent, creative out-of-the-box thinker, passionate about detail and languages, able to craft a QA vision, and thrive in a fast-paced, collaborative environment. Your communication skills will allow you to excel at collaborating in a distributed team and company environment.

On the Localization team, you will own initiatives that directly impact millions of travellers around the world. The Localization QA Manager role will report to the Senior Localization Program Manager and will work, with a flexible schedule, partially remote and partially onsite at Tripadvisor HQ in Needham, MA.

What you’ll do:

• Lead all Localization QA initiatives for the 22 languages and 36 non-English POS available on TAMG on all platforms ensuring all localization issues are reported. This means planning the Localization QA schedule within agreed priorities and budget, managing execution through stakeholders, managing the QA vendor(s), reporting, removing blockers, capturing and analysing data, identifying trends and root causes, and working with teams to address recurring issues and put preventative measures in place.
• Advocate for Localization QA to be a pillar of product development and contribute to improve the UX for our non-English POS
• Manage, optimize and innovate all aspects of Localization QA; KPI, planning, execution, reporting, vendors
• Develop, assess and build scalable and flexible Localization QA processes in a high-volume environment
• Work independently with the ability to leverage your experience to the ever-changing needs of TAMG
• Gather, analyse, and, where appropriate, implement qualitative and quantitative feedback to improve localized UX
• Evangelize stakeholders on the importance of Localization QA, with a data-driven approach to improve local UX in our non-English POS
• Communicate clearly, proactively and transparently, resolve conflict and pursue feedback quickly and effectively
• Measure, track and present successes and findings on a regular basis to ensure that all projects and existing functionality are moving toward defined goals
• Influence and collaborate cross-functionally with business unit teams including Product, Engineering, User Research, Analytics, Legal, Content, Customer Support, PR and other stakeholders across TAMG
• You will also seek out unmet Localization QA needs, size and prioritize those needs, identify and evaluate solutions, and implement them
• Contribute to overall Localization team initiatives to identify process and tool improvements, efficiency opportunities and support their implementation

What we are looking for:

• 3-5 years proven experience of successfully developing, implementing and managing a measurable Localization QA strategy in ecommerce, digital, tech space in 20+ languages
• Solid understanding of localization, internationalization and globalization principles, ideally gained within localization teams
• Experience of working alongside teams focused on using UX to improve conversion, engagement and trust
• Online localization management experience, specifically on internationalization, is a plus
• Consistent track record of executing cross-functional initiatives
• Strong analytical skills to interpret and elaborate data and trends, diagnose problems, and implement effective action plans to resolve issues
• Excellent command of JIRA bug tracking and Confluence
• Solid understanding and experience of working with translation management systems
• Excellent presentation, verbal and written communication, and interpersonal skills to effectively and efficiently articulate both strategic vision and specific details to various stakeholders
• Strong influencing skills and able to credibly challenge status-quo to deliver best practice solutions
• Excellent prioritization and scoping skills amongst competing high volume and high value projects and opportunities
• Acknowledges mistakes, learns from them, and always moves forward productively
• QA vendor management experience
• Must be great team player that works well in collaborative situations
• Detail-focused and hands-on
• Fluency in APAC/European language other than English is a strong bonus

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected]. 

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