The Role

The Implementation Engineer position at EverTrue will help education and non-profit clients easily onboard with the EverTrue platform. The position will significantly contribute to identifying best practices and architectural solutions for multiple projects via close collaboration with key client stakeholders. Success in the role will result in faster implementation periods, client happiness at the end of implementation, and streamlining of our internal processes, procedures and documentation.

As a truly "mission driven" startup that strives to help schools and other non-profits better engage their alumni and supporters, we always look for team members who prioritizes doing good. In addition to our mission, our culture is our greatest asset, so we are looking for someone who embodies our core values by consistently displaying and promoting humility, collaboration, and innovation. Finally, we need someone who is hungry for the startup pace and wants to motivate the team through our next phase of growth.

Please note that we are not currently able to sponsor US work visas.

Who We Are

EverTrue’s mission is to build relationships in pursuit of a better world. We seek to deliver on this mission through the people we employ and partner with, the values we embrace as a company, and the software and services we offer. 

EverTrue embraces diversity and equal opportunity. We value a team that brings a variety of backgrounds, viewpoints, and skills to the table. We believe that the more inclusive we are, the better we will be.

The company, and our engineering team specifically, values autonomy, trust, respect, and passion. The team strives to share knowledge, celebrate accomplishments, solve interesting technical problems, and have fun along the way.

The EverTrue platform gives fundraising teams a comprehensive view of every donor by connecting each institution’s proprietary alumni data with a suite of 3rd party sources including Facebook, FullContact, Zillow, EventBrite, and Emma. This data layer provides the foundation for best-in-class, mobile-first workflow tools to engage alumni, discover prospects, manage portfolios of donors, and raise the critical funds needed by our customers. 

Today, many of the largest universities in the country and more than half of the US World and News top 100 colleges and universities in the US rely on EverTrue. We are headquartered in Boston but remote friendly, with close to half of the company fully distributed across the US.

Backed by Bain Capital Ventures and University Ventures, the company is cash flow positive and is fortunate to be expanding the team today despite the broader economic uncertainty. 

What you will do:

• Interact with clients and partners to support the EverTrue platform and to gain insight and understanding into client needs and solutions and map them to EverTrue capabilities via industry best practices.
• Support customer facing teams with client’s technical queries and work to develop solutions and implement as needed.
• Build, automate and test ETL workflows between various 3rd-party systems and client CRMs to the EverTrue platform.
• Work with client security teams to address their technical inquiries and assist with configuration of any security requirements and SSO integrations.
• Establish and enforce systems designs and architectural standards through communication, documentation and metrics.
• Provide guidance to improve the implementation process, documentation, and support protocols.
• Work closely with Product and Engineering teams to research responses to challenges and make recommendations to improve the overall product, 3rd party integrations, and the onboarding process.
• Be a key contributor in the design, implementation and testing of new external API

Who you are:

• 5+ years of experience working with SaaS enterprise software, with a focus on database development and integrations. 
• 2+ years of experience working directly with internal and external clients on data mapping, testing and interfacing with customers and 3rd party technology partners.
• Proficiency with SQL databases, Unix/Linux, and AWS technologies (ECS, S3, RDS, Lambda).
• Strong knowledge and development or scripting experience working with REST APIs, SDKs, Python, and ETL processes.
• Experience working in higher education with Blackbaud eCRM and NXT, Ellucian Advance, and/or Salesforce CRMs is a plus.
• Ability to debug / document a custom solution down to API calls.
• Able to formulate and execute integration tests, load tests and performance tests.
• Experience implementing and configuring LDAP and SSO integrations. Experience with SAML 2.0 / InCommon Federation is a plus.
• Outstanding communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Bachelor’s degree in computer science, computer engineering or related field is desired, or equivalent work experience.