Implementation Engineer

| Burlington
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We’re looking for an experienced, customer-facing, implementation engineer who wants to help healthcare organizations manage their patient populations through successful implementations of the Arcadia Analytics product. The Implementation Engineer role is perfect for someone who is comfortable getting their hands dirty with code and can relate data to the larger business problems Arcadia solves for its customers. The right person can lead conversations with customers, explain complex technical and healthcare topics to both engineers and non-technical teams, and dig in and sole complex technical and data related issues. She or he needs to have a love for getting real world value out of data. The right person will assist with planning, developing, testing and interacting with customers in a Software-as-a-Service (SaaS) environment. She or he will work closely with Arcadia project teams to ensure that all customer deliverables accurately reflect the clinical and claims data entered at the point of care.

Why do you want this job?

  • The opportunity to work for an amazing, fast-growing software company
  • Opportunity to work with a highly scalable cloud platform
  • You seek a fun culture that encourages you to speak up and fosters creative thinking
  • Work closely with and learn new technologies like Apache Spark/Nifi, the Elastic Stack and more to drive healthcare data integration projects
  • You enjoy working with customers and thriving as a team player
  • You want to use your skills to make an impact in healthcare

What will you be doing?

  • Translate business requirements into practical technical solutions including estimates for implementation
  • Understand the relationship and translation of customer business processes to the Arcadia software suite
  • Strong Fundamentals in database queries and Functional Programming Best Practices
  • Execute software and data testing and validation processes
  • Identify, document, triage and resolve software, ETL, and configuration defects to ensure resolution
  • Validate data extracted from complex healthcare systems
  • Develop implementation strategies within the framework of industry best practices.
  • Work with account teams to develop, maintain and execute high-quality data integration and software implementations
  • Communicate difficult technical concepts clearly and succinctly
  • Regularly learn new skills, make timely decisions, and adapt well to change
  • Help automate and create scalable playbooks and processes to help drive growth
  • Contribute to the ongoing development of our administration tools and web applications
  • 25% travel possible

What's in it for you?

  • Opportunity to be part of a team creating a big data platform that is drastically improving healthcare analytics
  • Awesome work environment (teleworking opportunities considered too)
  • Competitive compensation
  • Great benefits like flextime time off
  • Stocked kitchen with snacks and beverages and more

What you need for this position

  • Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, Industrial/Mechanical Engineering or other analytical discipline) or equivalent professional work experience
  • 2-4 years’ experience in a technical and data analytics focused role
  • Experience with one or more languages including SQL, JavaScript, Python, or others to analyze and integrate complex data sets
  • Comprehensive understanding of the software development lifecycle, project delivery processes, and testing methodologies
  • Track record in developing and delivering work into production
  • Excellent presentation, written and verbal communication skills including ability to create materials in Microsoft Power Point, Excel, Word etc
  • Strong analytical, quantitative, problem solving and organization skills
  • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • HadoopDatabases
    • SQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • PixelmatorDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our new corporate headquarters is located in Downtown Boston, a short walk from South Station. Easily accessible by public transit (MBTA, commuter rail, South Station Bus Terminal) and a short 30 minute Uber from Logan airport. A close walk to nearby coffee shops, restaurants, bars, and sights.

An Insider's view of Arcadia

What's something quirky about your company?

Arcadia's Got Talent (AGT) is an annual talent show that I won last year. The best part about AGT was that it encouraged me to work on something I am passionate about outside of work. All of the entries were amazing & I think it's really awesome that the company does things to bring people together and celebrate our passions outside of the office.

Gary

Engineering Manager

What does your typical day look like?

Every day is a little bit different, which I really love and helps keep me engaged! Most days I have a combination of phone screens and meetings with my hiring managers or team. I also help manage a lot of our brand partnerships that have projects through out the year and play a part in helping construct Arcadia's company culture as we scale.

Julie

Talent Acquisition Manager

How do you make yourself accessible to the rest of the team?

It's as easy as making time. I meet with my team members for one on ones to understand where their stressors are. Sometimes it's personal and I support with flexibility, time, or PeopleOps other times it's professional and these I tactically work with the team to coach or intervene.

Geo

Director, Engineering

How does the company support your career growth?

Arcadia is incredibly generous when it comes to career growth. I receive regular mentorship from my manager and leadership team. I also have a continuing education stipend that I use to take courses and attend conferences to further my skillset. My career path is mapped out and regularly adjusted with my professional interests and personal growth.

Mike

Senior Manager, Content

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

Flexible working options, hybrid teams, and unlimited vacations are only a few of the incredible benefits you'll get at Arcadia. As a leader in HealthIT and data, we're making a mark on the standards of work-life balance. Take a look at some of the incredible perks of being an Arcadian.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Pair programming
Employee resource groups
Employee-led culture committees
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer biweekly Yoga and guided cardio workout sessions as well as have a Fitness and Fun video library with prior classes for reference.
Mental health benefits
We have an EAP (Employee Assistance Program) in place and an ongoing webinars focusing on mental health, coping with COVID, and emotional well-being.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
We work with all of our employees to ensure they have an functional and comfortable home office with a focus on ergonomics.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests.

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