Implementation Engineer at Appcues

| Greater Boston Area
!Sorry, this job was removed at 10:27 a.m. (CST) on Friday, September 20, 2019
The Implementation Engineer is responsible for all things implementation-related within the Appcues ecosystem. They are the first point of contact when it comes to how to get Appcues implemented and setup, starting from the very first CSM kick-off call through the customer lifecycle. They are proficient in CSS, HTML and JS and are constantly trying to up their tech game by learning about new frameworks.

Your core responsibilities will include:

  • Handling any email tickets that come through about installation issues, or problems with flows related to incorrect installation.
  • Being responsible for providing implementation support to all Customer Success-eligible customers.
  • Handling any tickets related to passing through events or user properties.
  • Attending CSM kick-off calls.
  • Triaging technical tickets before sending on to the support engineering team.

We'd love if you have

  • Demonstrable CSS skills - you can fix broken selectors and tooltips.
  • The ability to write a good CSS selector that will work consistently for our customers.
  • Strong understanding of JS - you should be able to diagnose issues and understand the customer’s code.
  • The ability to understand exactly how Appcues is installed via JS.
  • HTML knowledge to use at it relates to Appcues fitting into React/Angular/other frameworks.
  • Strong communication skills in order to connect with customers over the phone and video.
  • A love of data. You're someone who can look at our analytics and can tell a story.

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, etc.) without writing any code. We believe it's the non-technical people who oftentimes have the best information about a user's needs and desires. And we give them the tools to act
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, the work we do, and the success story we’re all helping to write. We live by our values, our benefits are real, and sometimes we have donuts!
Appcues is an equal opportunity employer. We believe a diverse team is a stronger team.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • KafkaFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases

Location

We're located in the heart of downtown Boston - situated between the North End/Faneuil Hall and North Station.

An Insider's view of Appcues

What’s the vibe like in the office?

You walk into the Appcues office and you are immediately greeted by our office dog and distinguished citizen ZEKE! Among our many office dogs, we also have some pretty cool humans. Appcues is full of some of the brightest, most creative, and strategic minds I've ever met. I truly feel so lucky to be in the presence of all of these people everyday.

Tanya

Senior Marketing Designer

What does your typical day look like?

What I love most about being a CSM here is that there isn't a typical day. Some days I'm focused on talking to customers about their experience, other days I'm focused on heads down work and collaborating with my team on big picture initiatives. Each day presents different challenges and learning opportunities, and it's the best part of the job!

Okello

Customer Success Manager

What is your vision for the company?

We are surrounded by software—it’s in our homes, at our offices and in our pockets—and most of it, frankly speaking, sucks. At Appcues, we’re on a mission to make every experience with software an amazing one. To do that, we’re creating tools that empower anyone, regardless of their technical ability, to improve the UX of their product.

Jonathan

Chief Product Officer, Co-Founder

How do you empower your team to be more creative?

I encourage my team to take ownership over pieces of the customer experience that excite them. Trusting people & letting them know that you believe in their decisions empowers them to be more creative & experimental with their solutions. We have a culture where if things don't go as expected, it's not a failure, but a chance to do better next time!

Mercer

Director of Support

What are Appcues Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Employees get free team lunch every Wednesday!
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Every employee at Appcues gets an annual Professional Development budget alongside an annual tech budget to help you be successful!
Lunch and learns
Appcues hosts lunch and learn meetings on occasion.
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