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Hardware Reliability Engineer

| Waltham

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability, client-facing posture, travel savvy, and six sigma methodologies. You will have an immediate impact on the development of our company and the success of our customers. If you enjoy tinkering, troubleshooting, and want hands-on experience with a new technology in a rapidly growing industry, this role is for you!

Key Activities:

  • Work independently at customer sites to execute hardware maintenance/upgrade/retrofit activities while communicating and collaborating effectively with other remote engineers
  • Perform root-cause-analysis on hardware failures at customer facilities and drive remediation efforts
  • Provide technical writing and subject-matter expertise for training documentation
  • Design, build, and deploy support tools, fixtures, and service kits for field maintenance
  • Assist in documentation of service histories and reporting of hardware quality trends, and the execution of Six Sigma principles
  • Assist with multiple automation deployment projects including mobile robots, software, and auxiliary hardware
  • Develop and improve the team standard operating procedures
  • Make customers raving fans of our product

Preferred Qualifications:

  • BS/MS – Mechanical, Electrical, Industrial, or Systems Engineering
  • Extensive hands-on experience working with electro-mechanical devices of medium complexity
  • Effective communication, able to perform independently in remote environments
  • Familiarity in industrial robotics, automotive, and/or computer repair
  • Familiarity with work management software: Jira, Confluence, Slack
  • Proficiency in the use of hand tools including soldering equipment, multimeters, torque measurement devices
  • Ability to handle some minimal electrical design (cable harnesses, wiring diagrams, grounding strategies, etc.) is a plus
  • Working knowledge with Linux based systems and command line interfaces
  • Organized work behavior exuding 5S principles
  • Motivated by the opportunity to travel


Position requires significant travel (75%) to customer sites in North America, Canada, and Europe.

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