We are looking for a skilled and energetic field service engineer to help us ensure a seamless customer rollout of our products. Currently, our services team supports product demos and installations, as well as provides maintenance, upgrades, and repairs to existing field units. As the interface between customers and Evolv’s engineering and sales teams, our field engineers play a critical role in ensuring that our product implementations are successful. As an expert in all aspects of our products, you will be responsible for initial installation and setup, troubleshooting hardware and software issues, hardware testing and replacement, software maintenance and upgrading, training customer employees and security staff, and ensuring a very high level of customer satisfaction. In conjunction with our sister group Global Solutions, you will work collaboratively to provide support for pilots, trials, initial installs, and deployments, collecting data and providing critical feedback to our engineering and product managers.

Requirements

You have at least five years of experience as a field service engineer, and you enjoy building long-lasting relationships with customers. You have a tenacious, never-give-up attitude, and are passionate about keeping people safe around the world. You have experience working with a wide variety of partners and customers, including but not limited to, private and government development programs, private service organizations, law enforcement, and military. You have experience readying products for trade shows and distribution across partner networks. In addition, you can also demonstrate the following:

• Willingness to travel both domestically and internationally (travel estimated at 85%)
• System level troubleshooting (mechanical, electronic, and RF)
  • Wiring diagrams, schematics, and the ability to read floor plans
• Capable of taking charge of installation with respect to subcontractors and facilities and providing guidance to the customer
• Experience with security and checkpoints helpful
  • WTMD, x-ray baggage scanning, Trace, Video surveillance systems
• Experience with networking, access control, phone, and tablet applications
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a team with many different types of people, including customers, operations, engineering, and management
• Proficiency with Microsoft Office tools – Word, Excel, PowerPoint, as well as familiarity with CRM tools

We welcome our veterans to apply.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team of engineers, product managers, and service professionals who share our vision for a safer world. If you are inspired by making the world a safer place, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you