Thrasio is the consumer goods company reimagining omnichannel commerce and consumer products, and boasts an innovation engine that brings high-quality products to market across digital marketplaces, channels, and retailers globally.

With the experience of evaluating more than 6,000 Amazon companies, acquiring over 130 top-rated brands, and managing the scale of 22,000 products, Thrasio is the largest acquirer of Amazon FBA brands. Since our founding in 2018, the team has grown to more than 1,000 people globally--most of that growth has occurred during the COVID-19 pandemic. Hiring people who share a passion for their craft in the eCommerce space is the reason we’re projected to grow more than 10x in the next few years. This growth is supported by investors whose portfolios include Facebook, Google, Jet.com, StitchFix, and Lululemon. We do our best work when we’re surrounded by people who are insatiably curious, agile, and who thrive in collaborative, check-your-ego-at-the door working environments. Sound like you? We’d love to chat.

We are looking for the leader of our Salesforce platform and any ancillary CRM applications.The Enterprise Systems Manager - Salesforce will serve as the trusted partner to our business stakeholders for company-wide CRM related initiatives with a focus on architectural design and implementation of our Salesforce platform. This role will play a critical part in helping us scale our Salesforce platform to enable and support a business in hyper growth.

What You'll Do

• Build and implement the architectural strategy and solution design of our Salesforce platform.
• Review and understand current business gaps and provide recommendations and feedback around third-party apps or additional Salesforce functionality to fill those gaps.
• Implement and maintain Salesforce configuration, custom objects, schema, and workflows and their connections to our enterprise business platforms.
• Maintaining accountability for solution designs all the way to implementation by performing code reviews, coaching admins/development team, and documenting and evolving coding standards and best practices.
• Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, testing, deployment and support.
• Communicating solution designs clearly in multiple formats (diagrams, documents, verbally).
• Collaborate with our Product organization to develop the long-term CRM roadmap around Salesforce; serving as the Salesforce Architect on POC and use case / business case development.
• Partner closely with outsourced teams or vendors for new commercial agreements and modifications relating to the existing CRM systems or new solutions.
• Working in an Agile, DevOps environment (balancing projects and support work during sprints).Mentor others (SFDC Admins / Developers) on the team to help them reach their technical goals.

What you bring to the party:

• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. 10+ years of relevant experience with CRM applications, and a minimum of 5 years Salesforce system ownership and implementation.
• 3+ years in a people and/or technical leadership role is required. Experience with multiple full-lifecycle Salesforce CRM implementations, including managing technical project teams.
• Salesforce Certification(s) / Salesforce Certified Technical Architect (CTA) is a plus.
• Experience with Sales, Service and Experience (Communities) Cloud development
• Extensive understanding of the end-to-end functional business processes in Sales, Marketing and Customer Support.
• Knowledge of APEX/JAVA, SaaS Integration frameworks, and Lighting UI, and developing/executing data migrations.
• Functional and technical knowledge of Salesforce CRM (Sales, Support, Communities, Knowledge, Analytics), digital marketing platforms (Marketing Cloud, Hubspot), eCommerce business models and integration platforms (MuleSoft).Skilled in interviewing business users, collecting and interpreting requirements, and explaining the solution details to business audiences.
• Experience managing a Salesforce development team (offshore) in an Agile environment. Familiar with or experience managing sprints in Jira is a plus.
• Excellent interpersonal, communication and presentation skills with strong customer service orientation: This role will constantly be communicating concerns, changes, processes, and explanations across a wide spectrum of stakeholders and users.
• Strong analytical skills with the ability to quickly understand complex systems.
• Demonstrated leadership, management, and decision-making skills. A strategic, long-term thinker: As we evolve our processes to support our growth, we want to look beyond short-term fixes.
• Experience working in a fast-paced, high-tech and customer obsessed environment with a diverse set of stakeholders in multiple geographic locations. You can work well under pressure with limited direction and are comfortable with change.
• Team-oriented, collaborative nature; be ready to wear many hats. We’re a small, fast-growing team. Everyone needs to pull for each other, share best practices, and take on work that will make our entire organization successful.

THRASIO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONSIDERS ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY, AGE, OR NATIONAL ORIGIN. FURTHER, QUALIFIED APPLICANTS WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF DISABILITY, PROTECTED CLASSES, OR PROTECTED VETERAN STATUS. THRASIO PARTICIPATES IN E-VERIFY.

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.