We are building a state-of-the-art cloud based platform for a multi-billion dollar industry. We use modern tools and technology to connect customers, towers and dispatchers in ways that dramatically improve their experiences. Our web and mobile platform is being used by enterprises and SMBs alike.

Our software is automating an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service .

Swoop software powers thousands of local towing companies, solving their everyday business challenges, such as dispatching, reporting, invoicing, and CRM. We also partner with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy.

Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers who are ready to join a fast paced team and make a big impact.

We're currently a RoR / Postgres / Redis stack hosted on Docker/Heroku, looking to potentially move to AWS.

We run React on the Web, and React Native for iOS and Android.

We're looking for an Engineering Manager - DevOps who is looking to build a first class Dev/Ops platform and team. This is a hands-on role managing DevOps Engineering team, working closely with our development & QA teams in operating and optimizing Swoop’s rapidly growing roadside assistance platform. 

 RESPONSIBILITIES

• You will grow and mentor a strong, high-performing engineering team.
• You will collaborate with development and QA teams regarding devops tools, scope, and schedule.
• You will help create infrastructure and process to support rapid organizational growth.
• You will foster and support a culture of innovation and excellence within the DevOps organization.
• Continually improve Devops tools, processes and procedures.
• Build, maintain, and scale infrastructure for Production and Staging environments.
• Work with third-party vendors to resolve infrastructure issues.

REQUIREMENTS

• 2+ years experience managing and hiring engineering teams.
• Proven background leading a team of engineers, developing and growing people, and a passion for technology and leadership.
• 5+ yrs professional experience managing production environments in AWS / Heroku for high availability.
• Experience designing and maintaining reliable, high-availability production systems and services.
• Experience with package management and deployment systems.
• Experienced in different scripting and or programming languages like Bash, Ruby or Python.
• Monitoring automation; make sure that the correct monitors are deployed at the application level so that any failures can be quickly detected and repaired.
• Experience with the administration of Redis/ElasticSearch/Postgres.
• Strong understanding of network fundamentals (TCP/IP, HTTP, DNS, OpenVPN etc.).

ABOUT SWOOP

Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 115 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Here's a brief video about our Company: https://vimeo.com/206753666.

Learn more at https://joinswoop.com.

ABOUT AGERO

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.