Engineering Director

| Greater Boston Area
We are looking for an experienced, hands-on engineering/infrastructure director to lead our Core Platforms, Infrastructure and Operations (CPIO) team.
This leader will help the CPIO team transition from its current role supporting and operating many of our shared systems, to enabling the feature delivery teams to take full operational responsibility for the systems they develop.
We believe such operational ownership creates a critically important feedback loop -- allowing us to creatively balance speed of delivery against stability and cost. Our success as a business, over the next few years, will be strongly dependent on our ability to rapidly explore new business opportunities while cost-effectively delivering a rock-solid experience for our existing customers.
We are looking for a leader with deep experience working at the intersection of Engineering and Operations, who has a real eagerness to work in the trenches, to help lead that transformation.
There are many challenges on that journey: building up the tools and processes to allow the feature teams to safely operate their systems in production; working in partnership with the feature teams to tease apart shared systems, so that separate ownership can be meaningfully assigned; helping set a high standard for operational and security practices, so that we can trust the teams to operate their systems well.
We're looking for a leader who can both help the current CPIO team of 3 to level up, while also acting as an architect, thorny problem-solver, and doer. We run a mixture of Windows- and Linux-hosted applications in AWS, currently largely backed by SQL Server, along with ElasticSearch, Couchbase, and RabbitMQ.
Some examples of immediate problems we'd be asking this leader to help address include: picking up and driving forward our in-progress work to deploy our AWS instances and services (both Windows and Linux) via some form of Infrastructure as Code; developing an Identity and Access Management approach that improves our security and auditability, while also allowing our growing bank of services to connect to each other, and to backing data stores; overhauling our Disaster Recovery approach, and putting in place regular tests of our ability to recover; developing a more robust CI/CD pipeline that covers both our Windows- and Linux-hosted applications.
Our feature delivery teams are hungry to take on more responsibility for the full application lifecycle of the systems they develop -- we need leadership on the CPIO team to make that possible.
Engineering Leadership at Ellevation
We believe that great results are delivered by teams, not by individuals.
Leadership means, most fundamentally, helping your team perform at a high level.
For a team to be effective, they must have a clear, common goal; they must have a shared understanding of the steps they're going to take to achieve that goal; and they must constantly identify and address any problems that might be slowing them down.
To do all of that, they must deeply trust one another.
Building on that trust, they must be willing to challenge one another: intensely, respectfully and immediately.
We expect our engineering leaders to create such an environment of clarity, purpose and trust.

Within 1 month, you will have:

  • Internalized our overall business strategy, and how the work of the CPIO team fits into that strategy
  • Built up a clear picture of the the various key systems we depend on to deliver our product, and the operational state of those systems
  • Built trust and rapport with your 3-person team
  • Built trust and rapport with the engineering managers and senior technologists at Ellevation
  • Taken responsibility for driving the existing work of the CPIO team -- both operational and enablement

Within 3 months, you will have:

  • Worked with the CTO and senior technologists at Ellevation to clearly define/redefine the overall sequence of steps we're taking to move operational ownership to our teams
  • Remade the CPIO team's near-term roadmap to ensure it quickly tackles the most valuable challenges in that overall sequence
  • If necessary, made a case for expanding our investment in engineering enablement (either by hiring or by internal transfers)
  • Measurably improved the operational state of some of our core systems (be that: visibility, reliability, cost, or other measures).
  • Unlocked 1-2 key capabilities to allow engineering teams to take greater ownership over their systems (be that: independent ownership over deploy, access to safe tools for spinning up new services, plugging into frameworks for observability, or other capabilities)
  • Become a trusted resource to engineers across Ellevation for learning how to operate their systems more effectively
  • Built trust and rapport with leaders on adjacent teams -- product management, customer support, finance.

Within 6 months, you will have:

  • Become a resource for the CEO and others on the executive leadership team to understand our technical situation, options, and path ahead
  • Helped multiple engineering teams take some real degree of independent ownership over their systems (develop, test, deploy, monitor).
  • Helped develop a long-term plan for dealing with our complex shared services (e.g. our monolithic SQLServer databases)
  • Measurably reduced the time spent on operational toil by your team
  • Coached up leaders on your team who can help find the balance between operational toil and enablement.

About you:

  • You have 2+ years of experience managing engineers on operations, infrastructure, SRE, or engineering enablement teams.
  • You have 5+ years of experience operating enterprise-facing websites and/or SaaS platforms.
  • You are skilled at speaking to non-technical leaders about the value of operational work, and can lay out tradeoffs and sequencing of work in terms they understand.
  • You have demonstrated success working in and promoting a rapidly changing, collaborative, and iterative engineering and product development environment.
  • You have real experience in both the AWS ecosystem and with systems delivered on Windows (and have deep experience in at least one of those two).
  • You have real experience in at least one modern programming language commonly used for automation, e.g., Python, Go.

About Us:
At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Language Learners (ELLs). Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations with a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language.
We are a fast-growing, mission-driven technology company, partnering with over 800 public school districts all across the country. We are well-capitalized, have a strong team, and are continuously focused on how to build the best organization so that we can achieve our ambitious social and financial objectives.
Why Ellevation?
In addition to our great benefit plans and competitive salaries, here are some other perks that make us unique:
+ Great location in Boston - a stone’s throw from the Chauncy Street/Downtown Crossing T stop (We are currently working 100% remotely due to COVID-19)
+ Ability to make a significant impact in the education industry
+ Fun Fridays including virtual happy hours with our remote team
+ Free snacks, beverages, fruit, and we even compost!
+ On-site gym, game room and darts to support all levels of athleticism
+ Opportunity to join an open and collaborative work environment!
Learn more about our team in our Culture Deck.
Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We’re an equal opportunity employer, committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. We embrace all types of differences in the development of our organization. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” from the Timmy Awards for investing in trainings around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of sharing educational resources across the company. We are encouraged by our progress, but there’s more work to be done.

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Technology we use

  • Engineering
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Our office is in the trendy and easily accessible Downtown Boston area with plenty of restaurants, coffee shops, sports clubs and bars nearby.

An Insider's view of Ellevation Education

What are some social events your company does?

We celebrate the end of each work week on Friday afternoons with a social gathering in the office. We play games and spend time getting to know each other. In addition, we have monthly company sponsored lunches and 2 company offsites per year when we fly our remote team to Boston for 2 days of team building exercises and social events.


People Operations Manager

How do you collaborate with other teams in the company?

I collaborate with others in the company through our use of Slack, regular all-hands company meetings, inter-team meetings, and our office space. More specifically, our Slack portal has been designed to include many cross-functional channels such as product updates, territory-specific team channels and more.


Marketing Manager, Revenue Generation

What makes someone successful on your team?

Our success is built on two key elements-

Passion for our mission: We are passionate about helping our partners achieve great things with their students.

Listening and learning: With a wide range of partners, listening deeply helps us communicate with partners how our tools can meet their needs and provides a rich source of feedback for our team.


Instructional Consultant

How do you empower your team to be more creative?

"We regularly whiteboard ideas to solve technical and business challenges. Every team member has a chance to provide input on the proposed design & the design evolves during implementation or when the requirements change.
Vetting ideas with the team enables us to view a problem from different viewpoints & enables us to collaborate effectively."


Engineering Lead

What’s the vibe like in the office?

I love coming to work each day at Ellevation. Everyone is friendly, collaborative, and invested in our mission. We also love to have fun: we coordinate dress-themed Fridays, meet for code parties each week which always includes a good dose of laughter, and stay after work on Fridays to hang out and play board games.


Software Engineer

What are Ellevation Education Perks + Benefits

Ellevation Education Benefits Overview

Ellevation offers an extensive benefits package including medical, dental, vision, life insurance, long & short term disability, FSA, HSA, commuter benefits, 401(k) and more. Our team enjoys unlimited vacation days, flexible work hours and work from home options. We have sit-to-stand desks and standing stations around the office, a fully- stocked kitchen, board games, and a gym. Ellevation employees have started different team-bonding activities such as a Book Club, Running Club, Yoga, Baseball, etc. We have a Corporate Social Responsibility Program and a Diversity Affinity Group. In addition, we get to enjoy a Fun Friday social event every week, company-sponsored gatherings and team outings and two company-wide offsites per year.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Diversity and Inclusion Committee (DELL) Corporate Social Responsibility Committee (ECHO) Office Committee Wellness Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ellevation's FSA helps employees to set aside pretax dollars to use for healthcare and childcare expenses. Up to $2000 (annually) for healthcare and $5000 for dependent care.
Disability Insurance
Short-Term: replaces 60% of pre-disability monthly earnings up to a max of $1000/week for up to 26 weeks. Long- Term: replaces 60% of pre-disability monthly earnings to a max of 7,500.
Dental Benefits
Ellevation's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision Benefits
Ellevation's vision plan provides 100% coverage for annual eye exams. Frames and contacts are covered up to $130, prescription glasses are 40% off and non-prescription are 20% off.
Health Insurance Benefits
Ellevation's provides 5 insurance plans with Cigna to cover everyone's needs: High, Mid and Low PPP, EPO and an HSA where Ellevation matches up to $1000 (individual) or $2000 (family) contributions.
Life Insurance
Ellevation offers life insurance with flat $100,000 benefits. Voluntary Term Life Insurance is also available to all employees, their spouses, and children.
Onsite Gym
Ellevation provides employees with a free access to a state-of-the-art fitness center in the same building where our office is located.
Retirement & Stock Options Benefits
401(K) Matching
Ellevation's 401(k) retirement plan matches 3% of an employee's earnings.
Company Equity
Ellevation offers stock options to its employees.
Performance Bonus
Ellevation offers a bonus plan to employees for meeting annual performance targets.
Child Care & Parental Leave Benefits
Generous Parental Leave
Ellevation offers 8 weeks of paid parental leave for the birth, adoption or fostering of a child.
Flexible Work Schedule
Ellevation employees enjoy a flexible work schedule that allows them to take time when needed to attend to their personal needs and life demands.
Remote Work Program
Ellevation employees can work remotely as needed, pending their manager's discretion.
Family Medical Leave
Ellevation offers up to 12 weeks of unpaid, job-protected FMLA. Learn more here:
Adoption Assistance
8 weeks of paid leave and adopting parents receive a lump sum bonus of $5,000 to assist with expenses incurred in the adoption process.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Ellevation doesn't limit the number of paid vacation days employees may take during a calendar year, provided that they use good judgment to ensure that business needs are met.
Generous PTO
Paid Volunteer Time
Ellevation provides the Boston team with opportunities to volunteer with local charitable organizations. Remote employees are encouraged to choose a place locally to volunteer 1 day per year.
Paid Holidays
Ellevation offers all employees paid time off to observe all major holidays and in addition, our offices are closed during the week between December 23rd and January 2nd.
Paid Sick Days
Ellevation employees are allowed to take up to 6 sick days per calendar year.
Perks & Discounts
Casual Dress
At Ellevation we allow our employee to dress as they feel most comfortable.
Commuter Benefits
Ellevation offers pre-tax commuter benefits to all employees.
Company Outings
Twice a year, we gather the entire company for a two- day offsite that culminates with a fun party. In addition, the different teams in the company have their own outings, retreats, and social events
Game Room
Stocked Kitchen
Ellevation has a fully stocked kitchen including unlimited snacks, fresh fruit, coffee, tea and a BEVI machine.
Some Meals Provided
Ellevation provides company-sponsored lunched around holidays and special events.
Happy Hours
At Ellevation we host weekly Fun Fridays at our Boston office. In addition, our remote employees have started a remote happy hour.
Recreational Clubs
Ellevation sponsors sports leagues as requested by employees.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
At Ellevation, we have a budget for professional development opportunities and conferences for our employees. In addition, Ellevation offers professional training for new managers and leaders.
Diversity Program
We are committed to creating a diverse and inclusive workplace through cultural awareness and competency training, team-building exercises and the encouragement of on-going dialogues with employees.
Lunch and learns
Cross functional training encouraged
Promote from within
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