Director of Services Engineering

| Greater Boston Area
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The opportunity

Klaviyo is growing rapidly and profitably. Our platform handles billions of events and consists of multiple building blocks that can be combined and reused to deliver outstanding value for customers. Our hypergrowth opens up many interesting opportunities to excel and grow - from scaling to 10X the previous year workload, to being part of internal start-ups that seek to explore markets that our technology can help, to being part of a team that is constantly reinventing themselves to continue to deliver customer value faster even as we continue to grow in size.

The Director of Services Engineering, reporting directly to the CTO, the Director of Services Engineering will be responsible for:

  1. The teams that make our internal organizations (e.g. Sales Engineering, Success Engineering) work better and more efficiently through engineering solutions and practices 
  2. A new focus area for Klaviyo - creating an external API/Marketplace to enable third party developers to build on top of Klaviyo’s platform.

We believe that most problems that our internal customers have are best tackled with an engineering mindset that allows us to use the same building blocks and mindset we use in the solutions for our external customers - automation, data insights, AI/ML.

We believe that we can enable our customers and third party developers to build great solutions that extend our platform through delivering both an API as a product as well as a marketplace that allows them to sell their solution to the other customers in the Klaviyo ecosystem.

A significant part of this role is also to make sure we provide the best experience for our customers and developers in their interactions with Klaviyo. You will manage teams that are in close contact with customers and prospects, and will have the opportunity to envision how to make those interactions the best experience imaginable for them.

How you’ll make a difference

  • You will help define and own the execution of a vision that enables third party developers to build applications on top of Klaviyo’s platform.
  • You will help define and own the execution of a vision that reimagines how our internal orgs scale with technology as we continue our hyper growth story.
  • You will have deep empathy for our customers' needs and will lead the charge on keeping all of Engineering close to customers.
  • You will co-own Klaviyo's engineering brand and continue to expand your teams with great talent

Who you are

  • Experienced in working with internal stakeholders and understanding their needs and how to solve them with technology.
  • Experienced with managing APIs for third party developers
  • Deep passion in working with customers to solve their needs and represent their points of view to the rest of the engineering org
  • Experienced with build vs. buy decisions
  • Experienced managing and growing first class engineering teams
  • Super technical and can hold your own in any discussions related to software stacks and engineering practices.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
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An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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